MSK Physiotherapy Administration Locality Lead
Band 4
Main area: MSK Physiotherapy West
Grade: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 371-CHS961
Site: MSK Physiotherapy - West Town Thatcham
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 09/03/2025 23:59
Interview date: 20/03/2025
If you are looking for a new opportunity and thrive on a new challenge, an exciting opportunity has arisen for an experienced administrator to join the Musculoskeletal Physiotherapy Outpatient department.
The successful candidate will be responsible for supervising the administration team for the department and is suitable for someone who can coordinate work effectively and provide support, motivation, and guidance to other team members.
In this role, you will need to have good customer service skills and the ability to multitask. You will also need to have excellent communication skills, be able to prioritise and organise a varied workload. If you thrive on variety, this is a role you should consider as you will have to travel to other sites when the need arises in the West Berkshire and Reading area; you will receive a generous mileage allowance to facilitate this element of the role.
You will be joining a Trust that has been rated by the CQC as “Outstanding for Care”, a Trust that invests in staff and looks to provide them with ongoing training and personal development.
This is a rewarding role, working alongside a committed and friendly team, in a continuously evolving service where you will have daily interaction with patients, administration colleagues, and clinical staff.
Main duties of the job
1. Line management of the administration team including rota management and recruitment
2. Responsible for overseeing prompt completion of administration functions such as appointment bookings, clinic letter management, emails, telephone calls, and queries from the physiotherapist team.
3. Ensure targets and service level agreements are met to support the clinical provision
4. To be responsible for the efficient running of the administration service for the physiotherapy department
5. Take responsibility for digital referral management and new patient bookings
6. Liase with necessary services to support and assist patients as needed, such as patient transport.
7. Be the first point of contact for welcoming patients and visitors attending the physiotherapy outpatient department
8. Collect data and statistics to aid management in guiding the service direction.
9. Work flexibly in response to the needs of the patients, service, and physiotherapists
10. Supporting colleagues to deliver a high-quality, effective, and compassionate service both virtually and in person.
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
* Caring for and about you is our top priority
* Committed to providing good quality, safe services
* Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
* Flexible working options to support work-life balance
* 27 days’ annual leave rising with service + opportunity to buy and sell
* Excellent learning and career development opportunities
* ‘Cycle to Work’ and car leasing scheme including electric vehicles
* Access to a range of wellbeing tools and services
* Discounts at hundreds of popular retailers and restaurants
* Staff networks for race, diversity, disabilities, the environment, and armed forces community to support equality
* Generous maternity, paternity, adoption, and special leave
* Free parking across Trust sites
Detailed job description and main responsibilities
The 3/4 “must haves” for you to be considered for this role:
1. Previous experience of managing an administration team.
2. Good keyboard skills and the ability to use IT packages such as Word, Outlook, and Excel.
3. Ability to organise and prioritise and experience of working in an office/customer care
4. Being dependable and in possession of a UK driving licence with access to a car.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
Person specification
Education/Qualifications/Training
* ECDL (European Computer Driving Licence)/computer software qualification or equivalent knowledge and experience of using a variety of software programmes/packages
Continuous Professional Development
* Knowledge of administration and/or office procedures and evidence of Continuing Professional Development (CPD)
Previous Experience
* Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties
* Supervising the work of others
Knowledge, Skills & Abilities
* Good interpersonal, communication, and reporting skills
* Ability to empathise, be supportive and sensitive to the needs of others
* Ability to use a practical problem-solving approach in everyday situations
* Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet, and databases
* Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time
* Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative.
Additional Requirements
* Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
These are the values that we live by at Berkshire Healthcare:
* Caring for and about you is our top priority
* Committed to providing good quality, safe services
* Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Please find attached the behaviour framework that underpins these values for this job role.
At Berkshire Healthcare, we foster an inclusive workplace where everyone belongs.
We welcome talent from all backgrounds and offer guaranteed interviews to disabled applicants and armed forces community members who meet the minimum criteria.
Please note we may close positions before the advertised date.
Once you have applied, please check your email regularly for updates. All appointments are subject to NHS Employment Checks, and false information may result in withdrawal of offers. For information on how we store your information, please review our privacy statement.
No agencies, please.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
#J-18808-Ljbffr