What's involved with this role: Temporary Lifeline Response Officer / Admin Reference no: Darlington 6346613373106 Pay Rate: £13.02 per hour PAYE Hours per week: 35-37 Monday to Sunday, shifts TBC This opening assignment is for 4-5 months City: DARLINGTON Enhanced DBS disclosure required Monday – Sunday, shifts including nights - must be willing to work weekends and evenings and able to work flexibly on a 24/7 rota. Must be willing to work weekends and evenings, and able to work flexibly on a 24/7 rota. Current shifts are as follows: Monday to Sunday Dayshift 07:30-15:45, Backshift 15:30-21:30, Nightshift 21:30-07:30. A Lifeline Response Officer is required to work in a busy response service with officers providing emergency help if required until the other services or relatives can be organised. The service works 365/24/7 supporting approx. 3000 clients across Darlington and the surrounding areas to remain independent and reassured that they are able to get help at the touch of a button. Work independently or as part of a team in delivering emergency response to Lifeline clients. Promoting independence, wellbeing and safe environments through the installation of technology. Key Responsibilities: Respond to emergency calls, conduct dynamic risk assessments and give emergency help including responsive care and emergency First Aid including Defib and CPR as required. Deliver support (not nursing) to clients, maintaining their dignity, personal safety and independence until other arrangements can be made. Providing a sympathetic and supportive response to our customers and their families during times of illness, hospitalisation or bereavement. Undertake clerical and administrative duties to facilitate the seamless delivery of the Lifeline service. Consult and liase with appropriate colleagues/agencies to share any relevant concerns and attend any MDT or similar meetings, maintaining accurate records of actions taken. Encourage the use of technology, be skilled in demonstration and install which may require the use of basic tools and working at heights. Signpost customers to other agencies to ensure they receive appropriate levels of care and support. Create new client accounts, respond to customer account queries and identify low level debt. Proactively promote the Lifeline service. Assess the condition of client properties and any changing needs to support and maintain their health and well-being. NB: Please feel free to apply to us direct via jobstclrec.com by quoting the job reference and job title exactly. To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service. Qualifications: First Aid certificate desirable. NVQ Level 2 or equivalent in Care and or Supported Housing desirable. Clean driving license although you do not need a vehicle as a fleet vehicle is available for your use when on duty. Knowledge: Knowledge in the use of technology/telecare desirable. Experience: Experience of working with older, more vulnerable or chaotic people and preferably have a First Aid certificate, although full training will be given. Approximately 2 years’ experience of dealing with older people either by employment or in a voluntary capacity. Approximately two years’ experience of working in a social housing or care or other relevant environment either by employment or on a voluntary basis desirable. Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation. Experience of working in a busy and challenging environment. Skills & Abilities: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite). Ability to organise and prioritise own work with minimum supervision and deal with unexpected events. Ability to deal with a wide range of people including tradespeople, clients, families, health professionals, adult services, etc. Ability to remain calm under pressure and display emotional resilience when working with a diverse client group or dealing with complex or challenging behaviours. Ability to work effectively on own initiative and as part of a team. Ability to apply accurate literacy and numeracy skills to include spelling, grammar, punctuation, percentages and decimals. Ability to effectively communicate, listen, be patient and explain information clearly, especially with older people. Ability to demonstrate attention to detail maintaining accurate records and working within guidelines ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please