Job summary Working in the Physiotherapy Department at University Hospital Coventry and Warwickshire covering reception, answering the telephone and carrying out various administration duties, including printing and posting letters, dealing with the E-referral system and outpatient waiting lists. Please be advised that interviews are proposed for 6 March 2025 Main duties of the job Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate. Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team. Act as the first point of contact for dealing with routine enquiries and take action as necessaryliaising with others as appropriate. Communicate with staff, patients and/or external organisations using appropriate methods. Maintain both manual and electronic filing systems and databases, as required by thedepartment and Trust policies, ensuring all documents are accurately and appropriately archived. Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. About us University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellencedesignated organisation - please click the link for further details about this prestigious award.Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values. Date posted 20 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 218-AC-B2-7013583 Job locations University Hospital Coventry and Warwickshire Clifford Bridge Road Coventry CV2 2DX Job description Job responsibilities Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department. Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos). Assist with training new team members in Trust operational systems and department procedures. Responsible for the receipt and distribution of incoming/outgoing post and action accordingly. Prioritise daily tasks to achieve timescales set. Provide appropriate cover in the absence of other members of the team. Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement. For further details of the role please see the attached job description. Job description Job responsibilities Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department. Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos). Assist with training new team members in Trust operational systems and department procedures. Responsible for the receipt and distribution of incoming/outgoing post and action accordingly. Prioritise daily tasks to achieve timescales set. Provide appropriate cover in the absence of other members of the team. Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement. For further details of the role please see the attached job description. Person Specification Qualifications Essential See supporting documents Experience Essential See supporting documents Desirable See supporting documents Knowledge Essential See supporting documents Skills Essential See supporting documents Person Specification Qualifications Essential See supporting documents Experience Essential See supporting documents Desirable See supporting documents Knowledge Essential See supporting documents Skills Essential See supporting documents Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals Coventry and Warwickshire NHS Trust Address University Hospital Coventry and Warwickshire Clifford Bridge Road Coventry CV2 2DX Employer's website https://www.jobsatuhcw.co.uk (Opens in a new tab)