To be the first point of contact for incoming calls from the public, professionals, and from internal colleagues. To be able to connect calls quickly and in the most appropriate manner to the person or department they require. Provide an efficient, effective, and courteous telecommunications service to the organisation and its stakeholders, working to meet the service key targets (KPIs). To be professional and kind at all times, and sympathetic to distressed callers Work unsupervised and at times as a lone worker To use the telephony software accurately, including the digital switchboard system, the electronic directory, paging system, and other systems or records as required. Use Outlook, Microsoft Office, as well as bespoke Switchboard Systems as required. Manage on-call rotas and daily key staff information sheets, ensuring information is accurate Operate as first point of contact for contacting relevant Trust personnel in emergency situations. To respond in strict accordance in line with written procedures, policies and action cards as and when required, also using own initiative to resolve new undefined circumstances. Monitor the cardiac arrest, fire and alarm panels and take appropriate action in accordance with departmental procedures. To act calmly, quickly, and appropriately to any emergency call (including Cardiac Arrest, Fire, Medical Gas Alarms, as well as emergency situations such as Bomb Threats and Major Incidents) To carry out daily testing of hospital crash bleep systems and maintaining records of these as required. The post holder must keep themselves up to date on all policy changes, new information, and relevant Switchboard information to ensure that they can provide an effective and accurate serviceProvide a central communication facility for activating the Trust MAJAX Procedure, ensuring clear and precise lines of communication to all relevant parties. Support Administration Tasks such as data entry, Filing, photocopying, and sorting of information To use clinical systems to obtain basic information (such as locating patients to direct phone calls onward, identifying and arranging appointments, locating and extracting data) To undertake training to act as loggists in the event of Major Incident or as and when required See Job Description for detailed information.