As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.
Job Description
Are you looking for your next opportunity?
Sompo has a unique opportunity for a Claims Operations Manager in our Claims Operations team in our UK business.
In this role, you’ll be responsible for all operational claims processing across both internal and outsourced teams, developing and embedding robust processes and ensuring appropriate controls and monitoring are in place so that we drive service excellence, speed and consistency in our claims handling across all lines of business.
Location: This position will be based out of either our Birmingham or Manchester office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.
What you’ll be doing:
1. Develop, embed and maintain all operational claims processes.
2. Ensure consistency of process across all areas of Claims.
3. Continuous improvement of operational processes, including horizon scanning of appropriate new technology and tools.
4. Develop and continually review suite of SLAs and KPI reporting.
5. Where required, draft and maintain updates to Standard Operating Procedures (SOPs), including regular review of suitability.
6. Management and oversight of all claims bordereaux processing, whether performed internally or by outsourced providers.
7. Day-to-day management and oversight of Sompo’s primary claims outsource provider as an extension of the internal team.
8. Run all month-, quarter-, and year-end processes.
9. Reconciliation exercised where required.
10. Be the main point of contact for liaison with Underwriting Operations and Finance Operations, and ensure that end-to-end processes which span multiple departments are efficient with appropriate handoffs and clear responsibilities and accountabilities agreed.
11. Ensure integrity of claims-related financial transactions and reporting through robust, consistent processes and reconciliation.
12. Managing exceptions and problem-solving.
13. Dealing with day-to-day operational queries and managing through to resolution.
What you’ll bring:
1. Common sense, pragmatic approach.
2. Excellent written and verbal communication skills, and the ability to influence stakeholders at all levels in the organisation.
3. Understanding of key drivers of claims handling performance – both operational and technical.
4. Experience working in claims management, ideally with an operational or process improvement focus.
5. Strong organisational skills, with the ability to manage multiple things at once and prioritise accordingly.
6. Experience of working successfully with outsource providers would be an advantage.
7. Adaptability and a change-hungry mindset.
8. Working knowledge of London Market claims handling processes and technology – experience of implementing Writeback would be a distinct advantage.
9. Experience of leading an operational team.
Our Benefits
We continuously evaluate and update our benefit programs to ensure that our plans meet the needs of our employees and their dependents. Below are a few highlights of our inclusive benefit programs:
* Expansive Health & Wellness Benefits
* Generous Retirement & Savings Plans
* Global Parental Leave & Adoption Assistance
About Us
We’re Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings’ 130 years of innovation, we’re committed to applying all of our experience to simplify yours.
Sompo is an equal opportunity employer committed to a diverse workforce.
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