Summary
We are delighted to ring-fenced an opportunity to care leavers to work in local government as an apprentice and part of a team delivering one of the Council’s highest priority transformation programmes which focuses on transforming the systems and processes that are used by Adults and Children’s social care, and social care finance teams.
Wage
£24,027 a year
As a care experienced young person doing an apprenticeship you will also be eligible for a one-off payment of £3,000.
Training course
Improvement technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm with the option of flexible working arrangements to be agreed with the recruiting manager.
37 hours a week
Possible start date
Monday 21 April
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Supporting change and improvement activities to deliver on Corporate priorities and service improvement plans
* Assisting in engaging teams and individuals in change and improvement activities and help with initiating and facilitating improvement projects
* Supporting business improvement methods, and assists with data collection and analysis
* Supporting analytical tasks such as root cause analysis and problem solving
Where you’ll work
Devon County Hall
Topsham Road
Exeter
EX2 4QD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BRIDGWATER AND TAUNTON COLLEGE
Your training course
Improvement technician (level 3)
Equal to A level
Course contents
* Compliance: Work in accordance with organisational controls and statutory regulations
* Communication: Share improvement progress through appropriate reporting
* Project management: Plan, manage and implement improvement activities. Identify and support management of risks. Develop the business case for improvement activity and implementation
* Change management: Engage through communications. Reinforce – positively and negatively. Effectively coach peers
* Principles and methods: Use a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits
* Project selection and Scoping: Identify and scope improvement projects and establish clear measurable objectives
* Problem definition: Develop a problem/opportunity statement supported by validated data
* Voice of the customer: Apply techniques to identify customers, their requirements and translate these to metrics
* Process mapping & analysis: Apply process mapping tools to visualise processes, analyse process performance establishing key insights for performance improvement
* Lean tools: Apply techniques such as identification and removal of 8 wastes, 5S (Sort, Shine, Set, Standardise, Sustain), standard work, kaizen, visual displays and controls, error proofing, preventative maintenance
* Data acquisition for analysis: Develop data collection plan and validated measurement processes to understand performance
* Basic statistics & measures: Establish patterns and trends in data over time using tally, pie, run/trend and pareto charts
* Data analysis-statistical methods: Identify common and special cause variation
* Process capability & performance: Analyse product/process performance using good quality data
* Root cause analysis: Use cause and effect diagrams, technique of 5 whys and graphical analysis to understand and verify root causes
* Identification & prioritisation: Identify and prioritise improvement solutions
* Benchmarking: Recognise the value of sharing best practice
* Sustainability & control: Create control and reaction plans with detection measures, identify opportunities to embed changes to leverage benefit to the business.
Your training plan
This course runs term time, weekly half day sessions for first 16 weeks of apprenticeship at Bridgwater & Taunton College (Wellington Road, Taunton TA1 5AX), after which it moves online. You'll be working towards a Level 3 Improvement technician apprenticeship standard, including Functional Skills in English and maths if required.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
Other requirements
Please note this post is open to care experienced young people only. We also have two positions available in this role that are not ring-fenced and can be found on the Devon Jobs website.