Join to apply for the Ecommerce Product Owner role at ghd.
This exciting and newly created role is to drive ghdhair.com’s onsite product development by product owning multiple onsite development initiatives. Working as a key collaborator within the Global Ecommerce team, this role works closely with Digital Operations, Brand, Studio/Design, and our local markets around the world, fully dedicated to accelerating onsite product development for ghdhair.com by managing through from ‘idea to live’.
LOCATION
This role will be based in our Leeds office, and we offer a hybrid working pattern of 3 days in the office and 2 days WFH.
JOB ROLE AND RESPONSIBILITIES
* Work with the Global Director of Ecommerce Performance, CX & UX and the Global Ecommerce Development Product Manager to manage the ghdhair.com acceleration roadmap, focusing on delivering key prioritised workstreams outlined by the business.
* Work with the Digital Operations Development team as part of a dedicated sprint team, to design and deliver key business goals. This role will be responsible for the product ownership of development enhancement items through story analysis and approval, user acceptance testing, and rollout of new features to the business.
* Work with the Global Ecommerce Development Product Manager to align all onsite development, ensuring multiple development workstreams & new website features work in harmony to create a seamless customer journey and user experience.
* Engage with the Global Ecommerce team to ensure new development features align with key content & commercial strategies, as well as NPD and campaign launches. Development priorities must support the smooth evolution of ghdhair.com, as well as commercial targets and marketing campaigns.
* Engage with Local Ecommerce teams to ensure new development features meet any market-specific requirements across multiple global regions.
* Ensure quality and usability of new development features, with both the customer and end business users constantly in mind.
* Work cross-functionally with key business stakeholders in the wider Ecommerce team, as well as Marketing, Studio, Education, Operations, and Customer Services.
* Champion the user experience and customer journey on ghdhair.com, with a keen focus on not just the acquisition of new customers, but the entire customer lifecycle journey, to create brand love and retain customer engagement post-purchase.
REQUIREMENTS
* 3+ years’ experience working with ecommerce CMS platforms and a genuine passion for digital & ecommerce.
* Proactive and involved partner with internal stakeholders and business users to support the smooth running and optimization of ghdhair.com. Supporting cross-functional team objectives, acting as a key member of the global capability hub.
* Collaborate effectively with external business partners to scope, define, test, and deploy development tasks to ghdhair.com, to continuously evolve the website as ghd’s flagship store.
* Clear, confident verbal and written communicator, presenting to senior members of leadership team when required.
* Ability to work under pressure within deadlines.
* Highly organised with strong attention to detail.
* Innovative and analytical thinker, solution-driven approach.
* Intuitive, ability to prioritize tasks and manage own time effectively.
* Knowledge of beauty, fashion, and premium brand behaviour.
* Analytical thinker, able to collate and decipher data to provide valuable insights.
* Ability to spot evolving trends within the premium beauty sector.
WHO ARE WE?
Iconic British brand ghd is a global leader in high-end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!
Merging science and innovation, with luxury beauty and style; ghd combines cutting-edge technologies and beautiful designs to create the most technically advanced hair tools in the world. ghd tools deliver “safer for hair” heat styling that have become an essential part of the daily lives of professional hair stylists and consumers globally.
Renowned for game-changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day!
VALUES
We at ghd are proudly committed to our Company Values and aim to attract and retain employees who live our Values.
* Collaborative – We work together to create the extraordinary.
* Creative – We foster creativity & excellence to create value for our brands and business.
* Courageous – We are agile, entrepreneurial & we own our future.
* Connected – We stay connected and ensure we are always consumer first.
Notice to Employment businesses/ Agencies.
ghd does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. ghd shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
Seniority level
Associate
Employment type
Full-time
Job function
Marketing, Information Technology, and Design
Industries
Retail, Wholesale Appliances, Electrical, and Electronics, and Wholesale Luxury Goods and Jewelry
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