Customer Experience Agent
Walsall
C£25,500 p.a.
* Do you enjoy being on the phones building rapport & handling customer queries?
* Have you previously worked in a call centre or customer service office environment?
* Would you like to be a part of a modern, innovate leader who are continuing to grow?
The Company:
ER Recruitment are working with a diverse, forward-thinking organisation who pride themselves on their forefront of innovation and change. If you’re a customer focused individual who is keen to work in a busy environment where success is celebrated, we would love to hear from you.
Role & Responsibilities of the Customer Experience Agent:
* Making a large number of calls with existing customers communicating over the phone and email.
* Work towards call targets.
* Resolving all queries and issues effectively and efficiently.
* Investigating issues and working towards positive outcomes.
* Working in a busy environment, prioritising tasks in order of importance.
* Delivering great customer service at all times.
* Inputting customer data into the business’s internal CRM.
* Working as a team player, supporting colleagues when required.
About You as the Customer Experience Agent:
* Experience working in a high call volume environment.
* Excellent communication skills to build relationships.
* Able to deliver excellent customer service.
* Someone who is focused and...