Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010. CAFÉ MANAGER- STOKE NEWINGTON Location: 71-73 Allen Road, Stoke Newington, London N16 8RY Reports to : Operations Manager Hours : Full-time (40 hours per week) Salary : £31,200 per annum. Plus, Apprenticeship Additional Responsibility Compensation (circa. £3,000 per annum) Your Role as a Café Manager As a Café Manager, you will play a pivotal role in ensuring the overall success of the café by leading a team, overseeing day-to-day operations, and maintaining high standards of customer service, operational efficiency, and health & safety. You will create a positive and professional environment, driving performance and fostering growth within your team while supporting the larger mission of Luminary Bakery. Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010. Key Responsibilities Café Operations & KPI Management Oversee the smooth and efficient daily operations of the café. Monitor and track key performance indicators (KPIs), including sales, waste, costs of goods, chemical usage, packaging, and labor expenses. Provide monthly performance data analysis, identifying areas for improvement and suggesting actionable solutions. Utilise the Weekly Sales Tracker to ensure performance is on track and goals are met. Stock Management Oversee stock control processes, ensuring accurate tracking of inventory levels. Manage ordering and stock replenishment to maintain optimal supply levels while minimising waste. Conduct regular stock checks and audits to ensure consistency, high quality and prevent discrepancies. Implement and oversee stock rotation procedures to maintain product quality and reduce spoilage Team Training & Development Lead the training and development of new and existing team members, ensuring they are equipped with the skills needed to succeed. Supervise Apprentices (women from the Luminary Programme), providing guidance and support for their growth. Conduct regular one-to-one meetings with team members, offering feedback, encouragement, and developmental guidance. Staffing & Scheduling Ensure staff schedules align with budgeted labor costs, optimising efficiency. Collaborate with HR to address staffing gaps, including overseeing recruitment, conducting interviews, and managing onboarding processes. Operational Excellence Continuously optimise café operations, ensuring all processes align with Luminary policies and standards. Regularly monitor and review product quality, verifying that recipes are followed and maintaining consistent high standards. Health & Safety Compliance Maintain a 5-star Health & Safety rating by strictly enforcing food hygiene and allergen policies. Ensure the café meets all regulatory and cleanliness standards, including organising deep cleans when required. Customer Experience & Team Culture Foster a culture of professionalism, exceptional customer service, and teamwork within the café. Lead by example in your personal appearance, communication, and overall professionalism. Promote a positive, welcoming atmosphere for both staff and customers, ensuring an excellent café experience. Administrative Responsibilities Review and submit weekly staffing reports, ensuring accurate payroll data and monitoring labor costs, absences, and overtime. Oversee the implementation of work experience initiatives, ensuring smooth execution and positive outcomes for all involved. Facilitate seamless cross-department collaboration and operational harmony. Equipment & Compliance Training Train the team on proper handling and maintenance of café equipment. Ensure compliance with internal and regulatory standards regarding equipment use and safety. Supporting the Bigger Picture Actively contribute to Luminary Bakery’s broader business and charity goals, supporting its mission and helping drive its success. Job Requirements & Abilities Strong leadership skills with the ability to motivate and inspire a team. Proven experience in café or hospitality management, with a focus on operational excellence and team development. Ability to manage multiple priorities and tasks in a fast-paced environment. Excellent communication skills, both with customers and team members. A passion for delivering outstanding customer service and maintaining high standards of café operations. Flexibility to work weekends and adjust to changing schedules. Strong problem-solving abilities and a proactive approach to continuous improvement. Committed to upholding Luminary Bakery’s values and mission. Please read the Luminary faith policy here