We are looking for an Information Systems Support Desk Analyst to join our team!
Our Information Systems Support Desk Analyst Team provides configuration, smartcard support and resolution to clinical access issues to approximately 5000 end users of SystmOne, eQuest, eDocs, Inform and Summary Care Record to name a few. You will need to work closely with all services across the Trust and the rest of the Information Systems team, as well as the Data Warehouse, Performance and Business Intelligence teams.
In this role you will provide a comprehensive Clinical Records System Electronic Patient Record support service within the Solent NHS Trust across all Trust sites, which allows staff to use key systems proficiently and effectively. You'll support all Clinical Records Systems (CRS) and other key systems relevant to Solent NHS Trust, including upgrades.
You'll provide 1st line applications support of all Clinical Records Systems (CRS) including the 'day to day' account management of those Systems, including ad hoc 'how to' support and configuration changes.
You will act as the Local Administrator for key systems, as required, to become highly proficient, aligned with expert level knowledge, of all operational aspects of all Clinical Records Systems (CRS) and other key systems utilised across all Solent NHS Trust sites.
Main duties of the job
* Lead on all operational changes e.g. clinic management of Solent NHS Trust Clinical Records Systems e.g. SystmOne in liaison with clinical services and promote best practice by regular communication with service users.
* Support the Product Specialists to manage and action all requests for change to Solent NHS Trust Clinical Records Systems by liaising with suppliers for any functional changes which fall outside system administration functionality.
* Maintain operational support of the various national HSCIC applications and key local systems and ensure the day to day running of a quality service, which includes the investigation of appropriate calls logged to the Service Desk.
* For all requests that cannot be resolved, provide an effective interface between users and system providers supplying all necessary diagnostic information, according to established procedures. Monitor progress and apply escalation procedures for problems not progressing satisfactorily.
* Provide sufficient cover during day-to-day operations and system upgrades.
* Attend external meetings and actively participate, in particular TPP SystmOne User Groups for Solent NHS Trust, in order to advise on build and support.
Person Specification
Qualifications
Essential
* Good educational background to degree level or equivalent, demonstrable work/management experience.
* Advanced ECDL or relevant IT skills qualification.
Experience
Essential
* Experience of working in a clinical records system support function.
* Experience of large system and application first line support and supporting/delegating for senior application managers.
* Experience of identifying problems and inconsistencies within the complexity of the application.
* Experience of disseminating the importance of data quality in an application support role.
* Experience of routine, ad-hoc statistical and statutory reporting along with interpretation of results.
* Experience of working under pressure particularly with end-users at all levels of seniority.
Employer details
Employer name
Solent NHS Trust
Address
Highpoint Venue
Bursledon Rd
Southampton
Hampshire
SO19 8BR
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