About EV Cargo EV Cargo is a global logistics and supply chain partner to some of the world’s most iconic brands. We offer market-leading services in air, ocean, surface freight, and technology-enabled logistics. With a presence across six continents, EV Cargo is growing rapidly and offers exciting opportunities for career progression. About the Role EV Cargo is seeking an experienced and motivated Ocean Freight Operator to join our team in Ipswich. This is an exciting opportunity to manage import shipments from booking through to final delivery, ensuring outstanding customer service and operational excellence throughout the process. The ideal candidate will have a strong background in freight forwarding and import logistics, with the ability to handle cradle-to-grave shipment files. This role requires a proactive and detail-oriented individual who thrives in a dynamic, fast-paced environment. Key Responsibilities Manage import ocean freight shipments from initial booking through to delivery and file closure. Complete import customs declarations and manage customs documentation, including Port Health checks. Organise and liaise with clients for haulage requirements. Raise client invoices and accurately set costs. Communicate professionally with overseas partners, clients, and internal stakeholders to resolve any issues. Ensure queries are handled promptly and efficiently. Obtain shipment and compliance data from supplier websites. Maintain internal deadlines and support operational targets. Work collaboratively within a team environment to meet department goals. Skills & Experience Required Previous experience in ocean freight operations, particularly import management. Familiarity with customs declarations and documentation procedures. Excellent organisational and time-management skills. Strong relationship-building skills with both clients and colleagues. Able to prioritise tasks and meet tight deadlines in a fast-moving environment. Self-motivated with a proactive approach to problem-solving. Proficient in Microsoft Office, especially Excel and Word. Cargowise experience is highly desirable. Key Behaviours Strong interpersonal skills and a collaborative team player. Positive and adaptable, with a "can-do" attitude. Resilient under pressure and able to work with limited information when necessary. Professional, trustworthy, and committed to high standards of service. Consistently delivers on promises and builds long-term working relationships. What We Offer Competitive salary, based on experience. Generous annual leave allowance. Access to Reward Gateway – exclusive savings on 900 top retailers. Wellbeing Centre – educational resources, support, and tools for a healthier lifestyle. Employee Recognition Scheme. Excellent pension scheme and life assurance. Health Care Cash Plan. Career development support and growth opportunities within a global logistics leader. Diversity and Inclusion At EV Cargo, we are committed to building a diverse and inclusive workplace. We celebrate individuality and ensure all colleagues have equal opportunities to succeed. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, sexual orientation, or any other status. Other details Job Family Office Staff Job Function Operations Pay Type Salary