Job Description
Please note - This role will require regular travel to Cardiff (non negotiable)
Role: Service Designer
Salary: Up to £65,000 + Share Scheme
Location: South Wales HQ – Hybrid Model – 2 days p/w on site
You’ll be joining a leading Financial Services business, helping shape their customer experiences across all new products and propositions. This role is a unique opportunity, not your typical SD role. You’ll be acting as an E2E Design Consultant, ensuring that Design Thinking and CX is at the core of all current and future developments.
Experience Required:
1. Experience in working on complex, end-to-end service design initiatives, from research and strategy to implementation.
2. Skilled in ethnographic and immersive research, synthesizing findings into actionable strategies that address customer needs and uncover business opportunities.
3. Strong experience designing, executing, and evaluating prototypes and experiments, measuring success through data and insights.
4. Ability to consider and optimise the full customer journey, creating cohesive, user-centred service ecosystems.
5. Able to clearly articulate design concepts, strategies, and decisions to diverse audiences, including senior stakeholders.
6. Comfortable navigating ambiguity, adapting to...