Operations Assistant
Application Deadline: 30 April 2025
Department: Operations
Employment Type: Permanent - Full Time
Location: London
Compensation: £30,000 - £34,000 / year
Description
GEEIQ is a data platform and insights provider enabling global brands to navigate virtual worlds like Roblox and Fortnite. We empower brands to create data-led virtual strategies that enrich untapped communities, grow audiences, and build sustainable revenue streams in this emerging marketing vertical.
As Operations Assistant, you'll provide essential support to our operational infrastructure while managing day-to-day administrative functions. This role focuses on ensuring smooth business operations through effective facilities management, IT support, and administrative excellence, contributing directly to our efficiency and organisational success.
The ideal candidate is detail-oriented, proactive, and exceptionally organized, with a natural ability to prioritize competing demands while maintaining a positive, solution-focused approach. Our success is built on strong in-person connections; therefore, our structure is in-office 4 days a week. We're searching for candidates who want to be fully immersed in our company culture.
Reporting to the Chief of Staff, you'll play a critical role in maintaining operational excellence as we scale.
Key Responsibilities
Facilities Management:
* Oversee office operations, ensuring a productive work environment for all staff
* Manage office supplies inventory and procurement processes
* Coordinate maintenance, repairs, and facility improvements
* Implement and maintain health and safety protocols
* Manage relationships with building management and vendors
* Oversee office security systems and access
IT Support & Administration:
* Serve as first point of contact for basic IT troubleshooting and support
* Manage hardware inventory, including procurement and tracking
* Assist with onboarding and offboarding technology requirements
* Support the implementation of new technological solutions
* Maintain documentation of IT systems and procedures
Administrative Excellence:
* Manage general administrative duties including mail distribution and filing
* Coordinate scheduling for key meetings and company events
* Assist with travel arrangements and expense reporting
* Support document management and organization
* Process invoices and manage office-related expenses
* Create and maintain standard operating procedures for administrative functions
Operational Support:
* Assist with data entry and maintenance of operational systems
* Support the preparation of operational reports and presentations
* Help implement process improvements and operational efficiencies
* Coordinate cross-departmental administrative needs
* Assist with special projects as assigned
* Support company events and team-building activities
Skills, Knowledge and Expertise
Experience:
* 2+ years of experience in office management, administration, or operations roles
* Demonstrated proficiency in managing office logistics and facilities
* Experience with basic IT support and systems administration
* Background in supporting business operations in a fast-paced environment
* Track record of implementing administrative process improvements
Additional Requirements:
* Strong organizational and multitasking abilities
* Excellent attention to detail and problem-solving skills
* Exceptional communication and interpersonal abilities
* Self-motivated with ability to work independently and as part of a team
* Experience in technology or startup environments preferred
* Understanding of virtual worlds and gaming industry beneficial
Technical Skills:
* Proficiency with Microsoft Office suite and Google Workspace
* Experience with office management systems and tools
* Knowledge of basic IT troubleshooting and support
* Familiarity with inventory management systems
* Understanding of business administration principles
Benefits
* Holiday leave - 25 days + bank holidays
* GEEIQ Day - 1 extra day of paid leave per year
* Regular socials & 1 all day summer social
* Flexible start and end time - Core business hours 10am to 5pm
* Additional WFH - 2 days per month
* Remote Working - 5 additional days per year (can be used to WFH or for International Working)
* Cycle to Work Scheme
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