An autonomous responsibility to manage a full clerical administrative and secretarial service to the Consultants and members of the clinic teams. Time management and prioritising workloads are essential requirements. To be responsible for dealing with telephone calls from parents/carers/guardians, medical staff, allied healthcare professionals and departments within the Sussex Eye Hospital, UH Sussex NHS Trust and other third party healthcare providers. Using tact, diplomacy, reassurance and discretion, exchange verbal and written information with parents/carers/guardians, medical staff, allied healthcare professionals and departments regarding future management. To assess the nature and urgency of all telephone calls, taking detailed messages and ensuring that the information is passed to the relevant personnel and dealt with at the earliest opportunity. To maintain office filing systems and storage of information to meet the needs of the service including uploading documents to Panda. To use UH Sussex Trust Patient Administration System (Careflow) for the retrieval/tracking of patient information/medical records. Provide a complete secretarial service transcribing author dictation utilising a digital dictation voice recognition system. Undertake filing, sending and receiving emails and composition of letters as required. To be efficient in the use of email, word and excel. There will also be the requirement to use the Trust and departmental database for which training will be given. Comply explicitly with the Trust policies and procedures. Assist other team members in times of absence. To undertake secretarial duties as requested by the Secretarial Supervisor covering the needs of the service.