Job Overview:
As a Practice Coordinator, you will be the welcoming face of K&M Hearing Solutions playing a crucial role in ensuring a seamless and positive experience for our clients. This role involves a mix of reception duties, patient interaction, local community engagement, and inventory management.
Key Responsibilities:
Provide a warm and professional welcome to patients, ensuring they feel comfortable and well-informed.
Manage day-to-day reception duties including appointment scheduling, handling phone calls, and maintaining patient records with accuracy and confidentiality.
Build and maintain relationships with local businesses, pharmacies, and GPs to enhance the visibility and reputation of our services.
Involvement in community engagement initiatives, including group presentations/field visits
Completing medical forms with our patients.
Providing basic hearing aid maintenance, for which training will be given, for our patients who may drop in to the clinic.
Have a clear understanding of our business and product, to enable you to confidently promote our service and answer patient queries, for which training will be given.
As a team, ensuring the branch is kept to a high standard and cleaned regularly.
Efficiently manage clinic inventory, ensuring stock levels are maintained and orderly.
Collaboratively work with the team to cover absences and support each other in providing uninterrupted service.
Regularly post interesting updates to our social media platforms such as FaceBook and Instagram.
Ideal Candidate:
Passionate about delivering exceptional customer service and working with people.
Confident and effective in a customer-facing role, with a proactive approach to problem-solving.
Eager to learn new skills and open to professional development opportunities.
Proficient in computer use and familiar with standard office software.
Preferably has a background in a healthcare field or a keen interest in audiology.
Motivated to be part of a dynamic and growing business, contributing positively to the team and client experience.