End Date
Monday 28 April 2025
Salary Range
£30,609 - £32,220
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked
Job Description Summary
Based in Watford
Job Description
* JOB TITLE: SOC- Order & Delivery Advisor
* SALARY: £29,431 rising to £30,609 as 1/04/25
* LOCATION(S): Watford
* HOURS: Full-time
* WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at one of our office sites. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained.
About This Opportunity
The main purpose of this role is to assist drivers in navigating the entire order fulfilment process and address any issues or concerns that may arise. Supporting drivers once an order is placed with a dealership until the point of delivery involves various responsibilities to ensure a smooth and efficient process. Here are some key tasks and responsibilities:
* Act as the primary point of contact for drivers and maintain regular communication via phone and email to update them on order status, and any changes or delays that may occur.
* Coordinate with various departments within the business, as well as our dealer network, to facilitate the smooth processing and delivery of orders. Collaborate with relevant teams to resolve any issues or obstacles that may hinder the delivery process.
* Respond promptly to driver enquiries, providing them with necessary information and guidance to address their concerns. Proactively identify and anticipate potential issues or challenges that drivers may face during the driver journey. Willingness to take ownership of more complex cases, that require extra attention and de-escalation whilst seeing them through to resolution.
* Provide exceptional customer service through first contact resolution, taking full accountability for the service you deliver, striving to exceed KPIs and SLAs.
* Is flexible to take on bespoke and ad hoc on tasks allocated by Line Manager, whilst taking inbound phone calls.
What You’ll Need
* Excellent verbal and written communication skills
* Polite and professional telephone manner
* Manages self with strong organisational and time management skills
* High accuracy levels and attention to detail
* Motivated by and understands the importance achieving targets, individually and as part of a team.
And Any Experience Of These Would Be Really Useful
* Office 365
* Previous automotive industry experience
* System experience- Ebbon Dacs & Salesforce
About Working For Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
Benefits
We also offer a wide-ranging benefits package, which includes –
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. #J-18808-Ljbffr