Working with us provides great benefits, including:
1. Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
2. Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
3. 50% off Food & Beverage at all our Hotels & F&B Venues
4. Spa Discounts at our venues with a Spa
5. Retail, Cinema & Leisure Discounts
6. Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
7. Monthly ‘Star of the Month’ Awards
8. Long-service Awards, that start after 1 year of service
9. ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
10. Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
11. Pension Scheme
12. Other incentive programmes that run throughout the year
About the role…
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location.
Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.
About you…
13. Experience in a similar or front facing customer service role with an outgoing and bubbly personality
14. Strong communication skills through a variety of means
15. Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
16. Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based on 5 days from 7 (full time) and pro-rata for part time
17. High attention to detail and accuracy – great at managing one’s own time
About us…
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.