We’re seeking a highly skilled contractor to lead the transformation of our ServiceNow content capabilities. You’ll play a pivotal role in driving best practices, enabling self-service operations, and empowering knowledge-sharing communities.
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
Duration: 6 month contract - likely extension.
Rate: c. £560 per day (outside IR35)
Location: Remote
Your Skills & Expertise:
* Advanced expertise in ServiceNow Content Management and CSM modules.
* Produce bite-sized demo videos, such as "How to Complete a Content Request Form" by writing scripts and screen recording ServiceNow backend processes.
* Hands-on experience managing diverse content types.
* Experience creating how-to guides and knowledge articles.
* Proven track record in structuring ServiceNow content repositories.
* Search optimisation expertise and analytics-driven decision-making.
* Excellent written and verbal skills for liaising with both technical and non-technical stakeholders.
About The Role:
* Drive the evolution of ServiceNow plug-ins such as Content Calendar and Content Matrix.
* Champion the transition to a self-service model, leveraging analytics to enhance efficiency.
* Build and maintain the My Hub general knowledge base, ensuring high-quality, actionable content.
* Foster engagement through content schedules, daily moderation, and support escalation.
* Create user guides, training materials, and demo videos tailored to ServiceNow content management.
* Design onboarding and capability-building programmes for content contributors.
Ready to make an impact?
Apply now and take the lead in shaping the future of our ServiceNow content.