Job Description
Purpose
Managing the Logistics & Despatch teams across the company on a day-to-day basis. Working to ensure loading/despatching processes are running smoothly/effectively to support business and customer needs. Ensure the efficient running of the Transport & Despatch warehouses.
Key Tasks
* Responsible for Group despatch administration and lorry loading processes
* Manage driving teams in the loading, delivery and care of all Harrod Furniture Products
* Knowledge of Horticultural transport loading and the day-to-day tasks re4quired.
* Liaise and Book hotels for driving teams cost effectively.
* Monitor and improve loading/despatch to ensure it is efficient and productive
* Ensure loading/despatch processes are robust and followed
* Manage the team to ensure the smooth loading/despatch onto company vehicles and external carriers
* Work with other team leaders/managers to ensure resources are maximised
* Communicate business objectives to the team to support business demands
* Manage the team on a day-to-day basis and resolve staff issues as required
* Co-ordinate and complete employee performance reviews for the team
* Co-ordinate/arrange adequate cover for departmental absences
* Coordinate and participate in target setting through meetings/sessions
* Continually strive to improve processes and working practices with the team
* Ensure agreed targets and deadlines are communicated, implemented, measured and reviewed
* Route planning and monitoring the cost implications.
* Produce Monthly reporting statistics for the Group Operations Director
* Assist with sales order allocation and acknowledgement
* Manage the process for lorry and Van route planning for company vehicles
* Manage installations team planning in consultation with Equipment Estimator
* Manage Performance issues as Required and Liaise with HR where disciplinary procedures are required
* Work closely with the Warehouse Manager to effectively despatch stock in a timely fashion
* Manage and co-ordinate your team’s PDR’s.
* Maintain awareness and understanding of department Health & Safety Issues
* Ensuring adherence to Harrod UK Health & Safety policy & procedures at all times
Person Spec & Skills
* Able to communicate clearly at all levels
* Has excellent time management skills
* Experience of route planning
* Management of lorry drivers and current legislation
* Valid HGV license and CPC desirable but not essential
* Professional and passionate
* Able to managing specific projects in line with company targets
* Good understanding of internal and external customer needs
* Desire to exceed targets
* Ability to work without direct supervision
* Shows interest and has good knowledge of Harrod UK products
* Awareness, understanding and responsibility for department Health & Safety issues, ensuring adherence to Harrod UK Ltd Health & Safety policy at all times
* Seeks to be challenged and stretched
* Understanding of basic budgetary controls
* Self-directed and self-motivated
* Team player with excellent facilitation skills