Company Description Job Description Salesforce CRM Business Analyst - Remote £Competitive The working hours for this role are Monday-Friday - 9am-5pm As a Business Analyst you will be working with the fast past and everchanging Brakes CRM Team. Your primary responsibility will be working with the Brakes business and Sysco Platform team to conduct a detailed evaluation, design and support build of the Salesforce solution. In this role you will play a pivotal position in not only defining the solution but also ensuring that it is robustly designed for the future. You'll be a valuable member of the team, contributing to the success of our business whilst working with a great team of people and having fun along the way Key Accountabilities & Responsibilities Responsible for capturing and defining functional business facing requirements associated to the creation of functionality within Salesforce through the use of a prioritised requirements list Work with the team to estimate project timeframes, create project plans & set different delivery milestones for the projects Ensure that there is clear and consistent documentation associated to a business analyst activity such as PRL, Data Dictionaries, process maps etc, Create functional, technical and design documentation and provide advice on application solutions Build strong relationships throughout the organisation and develop a comprehensive understanding of business processes Act as a bridge between business & development team Performance Indicators; Delivery of all material required for build in line with project deadlines Delivery of Salesforce solutions in line with Business Case requirements Salesforce User Adoption and Utilisation Achievement of Business Case metrics Process development and continuous improvements We are looking for; Experience with Salesforce within a multi-functional environment Demonstrable experience of building and delivering in large organisations Experience of Agile Project environments (inc User Story writing) Ability to thrive in a very busy, demanding and pressurised environment. Desirable - experience of Jira, SAP/ BW/ Office Applications What you'll get: A competitive salary Huge discount on all sorts of lovely food and award-winning products Generous holiday allowance, with option to purchase more Recognition awards and Incentives Pension Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility And much more There's a lot on offer, so what are you waiting for? Qualifications Additional Information All your information will be kept confidential according to EEO guidelines. At Brakes everyone is welcome. We don't want you to 'fit our culture' we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don't just look at your CV, we're more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you. Brakes Built on a passion for food and feeding the nation, we are the UK's largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation's most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we're growing