The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village often called the jewel of the Cotswolds and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.
What's in it for you?
* £34,320 annual salary
* Service charge paid monthly -circa 2,5k per annum (non-contractual)
* Free team meals included on duty
* Awards of Excellence recognition
* Length of service gifts
* Cashback healthcare cover after probation
* Continued career development with recognised training providers
* Team Rate at our Iconic Hotels
* Generous friends and family rate at Iconic Luxury Hotels
* 25% discount on all Food and Beverage
* Discount on Spa treatment and products
* Refer a friend incentive
* Cycle to work scheme
* Employee assistance programme
* Team social events, seasonal gifts and much more
Reception Manager - Responsibilites
* Staff Welfare & Development: Ensure the well-being of all reception staff by conducting appraisals, coffee chats, creating rotas, and providing training.
* Meeting Attendance: Participate in HOD, BEO, and Finance meetings, and stay informed about monthly revenue budgets and targets.
* Guest Satisfaction: Be passionate and confident in ensuring the well-being, satisfaction, and comfort of all guests, delivering a highly personalized service.
* Team Collaboration: Foster strong relationships with colleagues, demonstrating teamwork and flexibility to solve problems and answer queries.
* Service Excellence: Take pride in providing a personalized service that aligns with the luxury country hotel atmosphere.
* Technical Proficiency: Have a thorough understanding of all Front Office equipment, including Opera, Outlook, Word, and Email.
* Reservation Management: Be familiar with all reservation tasks to cover this role if needed, showcasing teamwork and flexibility.
* Restaurant Reservations: Efficiently handle restaurant reservations in the absence of the Restaurant Manager, including availability, prices, and restrictions.
* Feedback & Maintenance: Record and follow up on comments of appreciation, suggestions, and maintenance points with integrity.
* Policy Adherence: Understand and adhere to current hotel and spa policies and procedures.
* Financial Responsibility: Take ownership of monies in your care, ensuring security and proper handling as per cashiering shifts and the Main Safe.
Reception Manager - About you
* Previous experience as a Reception Manager in a hotel is essential.
* You are passionate about achieving hotel standards and genuinely care about guest experiences, striving to exceed expectations.
* You are a great leader, dedicated to developing your team.
* You can remain calm and composed during difficult situations in a busy environment.
* You have a good working knowledge of Microsoft applications and the Reservation System Opera.
* You thrive in a busy enviroment
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