Job summary Zero Hours contract - Varied hours depending on business need Are you looking for a job thats different every day? Are you able to be flexible, eager to learn, hard working, able to multi task and keep calm under pressure? Do you like helping people, have a passion for patient care and have good customer service and communication skills? Do you have excellent keyboard skills with good reading, spelling and writing ability? If so, we are looking for someone like you to join our friendly, supportive team as a bank receptionist/administrator in our busy Doctors surgery at Woodview Medical Centre. Previous GP surgery or NHS experience is preferred but not essential as full training will be given Main duties of the job Duties will include answering and directing telephone calls, care navigating and signposting to the relevant team member and making appointments, taking payments and answering patient queries both over the telephone and face to face along with a variety of admin duties. You will need to have a professional approach and be able to prioritise your work. Applicants must have good communication skills, a clear speaking voice and a cheerful manner. About us Woodview Medical Centre is a busy training practice on the edge of Northampton close to excellent road links. We provide General Medical Services to a population of approximately 10,500 from purpose built premises with its own free parking. We are part of the MWeb Primary Care Network and we are very excited by the additional services that this is enabling us to provide. Date posted 04 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A0452-25-0003 Job locations 26 Holmecross Road Northampton NN3 8AW Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES Administration/Operations To assist in opening up/securing the premises To have a thorough knowledge of all Practice policies and protocols To work in accordance with practice procedures Photocopy as requested Check emails on a daily basis Have working knowledge of the telephone system and be able to redirect calls or take messages accurately and appropriately and to ensure that the night service operates effectively. Making and receiving telephone calls, ensuring that calls are redirected as needed Preparation of notes to return to Registration Services Ensuring work area is neat and tidy at all times. To ensure that appropriate signage is displayed on consulting room doors at all times Reception Greet patients and visitors to the practice in a courteous and professional manner Deal with all patient enquiries and explain procedures Explain practice arrangements and requirements to new patients and to those seeking temporary treatment, ensuring completion of appropriate forms Advise patients of relevant charges for private services, accept payment, record and issue receipts Greet hospital courier each day and ensure that samples and collected for onward transmission to the Lab. Ensure reception and waiting areas are kept neat and tidy Appointments Book in, amend and cancel patients appointments in line with practice procedures ensuring optimum use of the appointment system. Ensure that same day urgent appointments are booked into appropriate slots with the correct clinician in line with practice procedures Receive and accurately record home visit requests Signpost patients to the correct service. Computer To have a good working knowledge of the clinical system, SystmOne Enter new patient/temporary patient applications on clinical system Process patients change of addresses and phone numbers Scan and file hospital correspondence into patients notes To be able to enter data and read coding and to extract data for reporting purposes Preparation and printing of repeat prescriptions in accordance with practice procedures Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES Administration/Operations To assist in opening up/securing the premises To have a thorough knowledge of all Practice policies and protocols To work in accordance with practice procedures Photocopy as requested Check emails on a daily basis Have working knowledge of the telephone system and be able to redirect calls or take messages accurately and appropriately and to ensure that the night service operates effectively. Making and receiving telephone calls, ensuring that calls are redirected as needed Preparation of notes to return to Registration Services Ensuring work area is neat and tidy at all times. To ensure that appropriate signage is displayed on consulting room doors at all times Reception Greet patients and visitors to the practice in a courteous and professional manner Deal with all patient enquiries and explain procedures Explain practice arrangements and requirements to new patients and to those seeking temporary treatment, ensuring completion of appropriate forms Advise patients of relevant charges for private services, accept payment, record and issue receipts Greet hospital courier each day and ensure that samples and collected for onward transmission to the Lab. Ensure reception and waiting areas are kept neat and tidy Appointments Book in, amend and cancel patients appointments in line with practice procedures ensuring optimum use of the appointment system. Ensure that same day urgent appointments are booked into appropriate slots with the correct clinician in line with practice procedures Receive and accurately record home visit requests Signpost patients to the correct service. Computer To have a good working knowledge of the clinical system, SystmOne Enter new patient/temporary patient applications on clinical system Process patients change of addresses and phone numbers Scan and file hospital correspondence into patients notes To be able to enter data and read coding and to extract data for reporting purposes Preparation and printing of repeat prescriptions in accordance with practice procedures Person Specification Qualifications Desirable Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Experience of administrative/receptionist duties Desirable Experience of working in a health care setting Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Skills Essential Excellent communication skills (written and oral) Strong IT skills, Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow procedure and protocol Desirable SystmOne user skills Other Essential Must be available to work from 08:00 or to 18:30, in accordance with rota and take part in a Saturday morning rota. (We are open one Saturday a month) Flexibility to work hours required for the smooth running of the practice Person Specification Qualifications Desirable Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Experience of administrative/receptionist duties Desirable Experience of working in a health care setting Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Skills Essential Excellent communication skills (written and oral) Strong IT skills, Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow procedure and protocol Desirable SystmOne user skills Other Essential Must be available to work from 08:00 or to 18:30, in accordance with rota and take part in a Saturday morning rota. (We are open one Saturday a month) Flexibility to work hours required for the smooth running of the practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name WOODVIEW MEDICAL CENTRE Address 26 Holmecross Road Northampton NN3 8AW Employer's website https://www.woodviewmedicalcentre.co.uk (Opens in a new tab)