**Senior Account Manager - Langland Advertising** Wood Lane, London,
W12**Company Description**
Langland, a Publicis Health company, is the only health communications agency
that thinks further across Clinical Trial Experience, Medical Strategy &
Education, Public Relations & Policy, and Advertising, to create unique value
with visionary clients.
**What we believe**
Health brings us together. In the diseases we suffer, the medicines we create,
and the causes we champion, health shows us our collective humanity. When we
break the barriers that divide us, when we think further, we can create
healthier futures, together.
**A passion for craft**
Having expert thinking is only part of our story. To ensure excellence in
everything we make, we have centred our disciplines around three essential
crafts: science, strategy and creativity.
**Job Description**
Want to join a fast-paced, exciting department working on some of the biggest
names in healthcare? At Langland Advertising, every single project we work on
aims to better people’s lives – and the client services team play an integral
role in their success.
As an Senior Account Manager, you’ll be responsible for leading projects on
some of our biggest accounts. If you’re excited by progress in medicine,
passionate about the work you do and never stop pushing for the best – you’ll
fit right in. You’ll be your clients’ day-to-day contact, ensuring that the
team is fully supporting them at all times – so you’ll need to be proactive at
building great internal and external relationships.
It promises to be a fast moving, hands-on role within a close-knit team who
put collaboration at the heart of everything – and there are plenty of
possibilities for personal and professional growth within Publicis Health.
**Who you are**
If you’re ambitious, hardworking and ready to change how people see the world
of healthcare – then we’d love to meet you. Ideally, you’ll have a bachelor’s
degree (or equivalent) and experience as an Account Manager within an agency
working on healthcare accounts. Youll also have experience managing direct
reports and exceptionally strong verbal and written communication skills, as
we’re looking for someone who’ll be seen as a credible voice to both clients
and internal stakeholders. There are tight deadlines, fast-moving projects and
clients who only demand the best from us – but if you’re the sort of person
who thrives in this kind of environment, you’re in the right place. Whilst
experience is important, we really want to see your passion for healthcare and
a genuine enthusiasm for the work we do.
And if you like to Think Further, join the club. Here at Langland, we’re an
open-minded bunch – always on the look out for new ideas; whether that’s in
the work we produce or a way of working. So if you want to approach something
in a different way, we’ll be all ears.
**The Role**
A Senior Account Manager will be expected to carry out similar tasks as an
Account Manager but will also take on responsibilities associated with the
Account Director role. The role will already have experience of working across
a range of projects as an Account Manager and should demonstrate the ability
to draw on previous experience to make recommendations to clients and
proactively propose solutions to their problems.
The role will demonstrate sufficient knowledge of the client’s business to be
able to actively contribute to and critically assess content development. The
role will build your confidence to have more strategic conversations with
clients, without always needing a more senior member of the team to be
involved.
**Account management:** Partners with a Project Manager to ensure successful
delivery of projects within time, budget and scope. Is knowledgeable of the
client’s marketing strategy. Identifies opportunities to grow accounts through
cross sell and upselling. Leads client meetings to drive client agenda.
Accountable for client deliverables. Contributes to tactical brand planning
and creative process aligned with the marketing strategy. Continuously
executes client deliverables to a high standard.
**Project Management:** Understands the process and importance of accurate
resource planning. Where applicable works with the Project Manager to
understand resourcing requirements.
**Finance management:** Works with the project team and client to agree
budget, scope and timeline. Ensures the project management team deliver timely
financial reports. Has oversight of purchase orders, ITI, PO, invoice
approvals and SOWs reconciliation. Manages the finance reporting trackers
both for fee and out of pocket costs. Ensures regular and timely timesheet
submission and approval for billing.
**Relationship management:** Owns the day-to-day relationship with the client.
Ensures stakeholder management at all levels. Anticipates challenges and risks
and escalates in a timely manner and as appropriate.
**Process management:** Is knowledgeable of and adheres to agency processes.
Understands the importance of process efficiencies and contributes to
continuous improvement initiatives.
**Leadership:** Takes mentoring and line management responsibility for Account
Executives where appropriate. Leads a virtual team of those responsible for
client deliverables outside of the immediate function.
**Data & GDPR management: **Understands GDPR and escalates potential issues,
taking responsibility for project specific processes. Ensures data policies
are internally ratified within SOW Contract.
**Communication planning:** Communicates internally externally in a timely,
clear and concise manner. Is comfortable having difficult conversations within
internal teams. Facilitates open and transparent communication. Has overall
ownership of project update meetings.
**Qualifications**
* **You will have knowledge (and experience) of the healthcare & pharmaceutical market**
* You will have experience of delivering change management programs
* You will have relationship management experience and ability to interact efficiently with various stakeholders across different geographies at all organisational levels
* You will be an effective line manager
* You will have experience of the full project life cycle
* You will be a strong commercial acumen & financial budget management
* You will have the ability to identify opportunities for growth
* You will have excellent knowledge of marketing principles & integrated communications
* You will have experience having already worked within an agency environment
* You will hold great communication and stakeholder management skills
* You will be able to identify continuous improvement opportunities through evidence backed decisions
* You will have the ability to build and maintain relationships across all levels of an organisation
* You will have stakeholdersenior stakeholder management
* You will hold strong influencing skills; easily consults and negotiates with internal and external stakeholders regionally and globally
* Ideally you will have experience working with geographically disparate teams across global clients
**Additional Information**
**Langland** has fantastic benefits on offer to all of our employees. In
addition to the classics, Pension, Life Assurance, Private Medical and Income
Protection Plans we also offer;
* **WORK YOUR WORLD** opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
* **“YOU” DAYS** – flexibility to take a day off for your well-being and self-care without prior notice and additional paid leave for volunteering and charity work of your choice.
* **HELP@HAND BENEFITS 247** helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
* **FAMILY FRIENDLY POLICIES** We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
* **FLEXIBLE WORKING & BANK HOLIDAY SWAP** You can switch a religious Bank Holiday (either Good Friday or Easter Monday) for another day to celebrate a religious, spiritual, faith or belief-based day of your choosing.
* **GREAT LOCAL DISCOUNTS** This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.
_Full details of our benefits will be shared when you join us!_
Publicis Groupe operates a hybrid working pattern with employees being office-
based on Mondays and two other days during the working week.
We are supportive of all candidates and are committed to providing a fair
assessment process. If you have any circumstances (such as neurodiversity,
physical or mental impairments or a medical condition) that may affect your
assessment, please inform your Talent Acquisition Partner. We will discuss
possible adjustments to ensure fairness. Rest assured, disclosing this
information will not impact your treatment in our process.
_**#LI-Hybrid**_