Please note this role is advertised on an 18 month FTC.
The Role: To provide a professional and efficient reception and concierge service as the main point of contact for visitors, staff, and contractors while delivering an exceptional level of customer service.
Duties include:
Reception & Front Desk Management
1. Greet and welcome all staff and visitors in a courteous and professional manner.
2. Manage the reception desk, handling enquiries and maintaining the visitor logbook.
3. Issue visitor passes and ensure visitors are escorted or directed appropriately.
4. Prepare and distribute internal communications.
5. Operate and manage Lenel software, issuing staff passes and ensuring records are up to date.
6. Respond to emergencies, liaising with emergency services when required and supporting safety protocols.
Concierge & Workplace Experience
1. Coordinate bookings for meeting rooms, deliveries and maintenance requests.
2. Provide a high level of customer service by engaging with staff, visitors and contractors to understand their needs and offer tailored support.
3. Foster an inclusive and welcoming workplace culture where all individuals feel valued and respected.
4. Assist in planning and supporting initiatives, events and activities that promote team engagement and well-being.
5. Provide feedback to the Office Manager on ways to enhance workplace satisfaction.
Administrative Support
1. Maintain accurate visitor and concierge service records.
2. Process incoming and outgoing post.
3. Generate purchase orders and code invoices in accordance with company policies and procedures.
4. Stationery inventory and place orders for office supplies as needed.
5. Assist in organising social events, volunteering and fundraising initiatives.
6. Support the Office Manager with negotiating contractor and supplier agreements and onboarding to ensure cost effectiveness and value for money.
7. Maintain staff distribution groups.
8. Provide holiday cover for the PA and Office Manager, serving as the primary point of contact for office-related inquiries and operations during their absence.
Key Skills:
1. Customer service excellence.
2. Proficient in Google Workspace (Gmail, Docs, Sheets, Slides, Calendar) preferred but not essential.
3. Strong verbal and written communications.
4. Strong attention to detail.
5. Ability to problem solve.
6. Strong organisational and multitasking abilities.
Key Behaviours:
1. Maintain a professional demeanor at all times.
2. Comfortable in a fast paced environment with changing priorities.
3. Handle sensitive information with discretion and integrity.
4. Proactive mindset.
5. Customer-focused with a positive attitude.
Please note, this role requires office presence five days a week due to the nature of the role.
#J-18808-Ljbffr