Hertfordshire Partnership University NHS Foundation Trust
Are you interested in working with an outstanding Trust? We would love to hear from you!
We are looking for an administrator to provide a secretarial/administrative service for the friendly inpatient unit, on our Kingsley Green site Radlett.
Our staff survey results tell a story of highly engaged, motivated, passionate people working at HPFT. The survey has shown that staff overwhelmingly believe that their role makes a difference to service users, to the extent that HPFT had the best score nationally for this question.
You will be the first point of reference and as such must display a considerable degree of initiative, possess mature judgment, and maintain a calm, friendly, and efficient manner when dealing with service users, their relatives, colleagues, and visitors.
You will be required to work independently using initiative and applying a high degree of confidentiality to all your work. Undertake non-routine duties without direct supervision, working within broad procedural guidelines.
Please be aware that this role is NOT eligible for Sponsorship.
If you already work for HPFT on a health and care visa, you will NOT be able to transfer your visa to this role as this role is NOT eligible for Sponsorship.
Main duties of the job
* Have excellent IT/Microsoft Office skills.
* Be able to take notes in meetings and provide accurate minutes of meetings.
* Have experience of dictation.
* Support the psychiatrists, junior doctors, and ad hoc clinical staff with administrative tasks, including clinic letters, reports, and appointment letters.
* Assist the team with room bookings and provide support to the Consultants and ward teams.
* Maintain confidentiality.
Job responsibilities
* To be proficient in the skill of note-taking and be able to manage multiple meeting notes in their workload.
* Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.
* To be highly skilled and experienced in the full range of secretarial work practices, software programmes, and specialised functional terms.
* To use proficient internet skills to access, search, and retrieve data relevant to the team.
* To use audio as necessary in daily work, using Big Hand Dictation system (training provided in Big Hand).
* To use knowledge and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.
* To update skills as necessary and attend mandatory training.
* To demonstrate excellent IT skills, a good working knowledge of all Microsoft Office applications, and accurate audio typing is essential.
* Ensure a flexible approach to work and be able/willing to travel to other sites using own car within North Herts to take notes, if necessary.
* To access and update patient records using Paris database, although training will be provided.
Person Specification
Qualifications
* RSA III/NVQ 3 or equivalent.
* Advanced keyboard skills.
* Trained and experienced at intermediate level in a range of software packages; Word, Excel, Publisher, Outlook, PowerPoint, Microsoft Teams.
* Good working knowledge of email and internet.
* Good standard of English.
* Numerate.
* Advanced secretarial skills such as audio and shorthand.
* Experience in a mental health environment or NHS.
* Some experience in a secretarial environment.
* Knowledge of terms used by Mental Health in their day-to-day working.
Experience
* Evidence of the ability to organise and plan complex events, such as training sessions and therapy groups.
* The ability to organise and prioritise own workload within any specified guidelines where guidance is not readily available, but at set intervals.
* Proficient in diary management coordinating appointments to ensure best use of Managers' time.
* Experience of transcribing formal minutes of meetings.
* Experience of supervising and training others.
* Independent/lone working and team working skills.
* Experience of adapting to change and managing work in a changing environment.
* Evidence of ability to be flexible and show initiative, sensitivity, and enthusiasm to work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Hertfordshire Partnership University NHS Foundation Trust
Address
£26,530 to £29,114 a year per annum, pro rata + 5% of basic salary (min £1,258 max £2,122)
Contract
Permanent
Working pattern
Part-time
Reference number
367-A&UC-9000
Job locations
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