Contract : Full time
Higher pay rate is achieved by : See below for details
Our Client, Ranked the number one fastest-growing private company in The Sunday Times 100 2022, AYBL has quickly become one of the most iconic activewear brands worldwide since launching in the UK in 2018.
With a mission to unite a love for fitness, they are dedicated to providing comfort, confidence and style. From this, their ethos "Together We Thrive" was born.
Fantastic opportunity available, we are recruiting for four Customer service executives to join their exciting and expanding team! £12.00 per hour rising to £12.50 after the 1st of April 2025. With start dates from the 10th of March. Located on velocity way Redditch.
Main Purpose of the Role;
The customer service executive’s role is to respond to queries from our customers via email and social media in a timely manner ensuring customer satisfaction.
Responsibilities and duties;
* Resolving and responding queries via email or live chat messenger in a professional and timely manner
* Responding to queries about our AYBL products
* Liaise with buying department to understand when stock is due in
* Liaise with warehouse department to understand when orders will be sent out
* Using the online systems to change, cancel or create orders - If you have used AI service platforms or Intercom that would be welcomed!
* Refer unsolved queries to the manager
* Adhere to confidentiality / GDPR
* Give recommendations for the website/ customer service department
* Deliver excellent customer service
Experience required;
* Customer service and admin experience
* IT literacy across systems, websites and office programmes
* Organised, with excellent attention to detail
* Strong written communication skills
* Trustworthy and understanding of confidentiality issues
* High level of concentration
* Strong communication skills
* Professional, tactful and friendly attitude
* Excellent team working skills
Working hours/Pay rates / Benefits of position;
* 09.00 - 17.00 Monday to Friday - May Involve Saturdays if required.
* £12.00 per hour rising to £12.50 per hour after the 1st April 2025.
* Working in a modern, vibrant state of the art facility
* Breakout rooms - Relax in style during your breaks!
* Pool tables / Table tennis - If you don't want to relax and fancy a game during your breaks!
Benefits of Working for The Best Connection;
* Weekly Pay / Pay slip portal
* Access to The Best connection Perks at Work discount and benefits scheme
* Pension Scheme
* Optional personal accident insurance
* Potential of securing a permanent contract with a leading brand after the completion of a successful trial period.
Benefits
* Hourly rate as above (not age dependent)
* 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
* Canteen
* Induction Training
* Ongoing Assignment
* Training Provided
Redditch
Redditch, Worcestershire
redditch@thebestconnection.co.uk
Call Steph today on 01527591141