IT Support Lead
Stoke on Trent - 2-3 days on site per week
£40,000 per annum
Exciting opportunity for an IT Support Lead to ensure the smooth running of day-to-day service operations, including the proactive management of IT services and the IT support team.
Key Responsibilities:
* Support the incident management process, ensuring timely and effective resolution of IT issues, minimizing impact on business operations.
* To provide direction and consultancy in ensuring the adoption of the IT service desk processes, ensuring compliance with industry standards.
* Regularly review service desk processes and suggest improvements across all support teams \ processes.
* Facilitate the effective implementation or change of operational procedures or services to deliver service improvement.
* Drive implementation of best practice methodology where it does not exist or is no longer in line with the IT Strategy.
* Provide relevant metrics and performance measurements to the IT Support Manager and other key stakeholders as required.
Key Skills:
1. Proven team leadership abilities in managing cross-functional groups, including the ability to mentor and develop others.
2. Hands-on experience in managing service lifecycle processes such as incident, change, problem, and service level management.
3. Ability to work across different business functions both interna...