Duties and Responsibilities Telephone Duties Making appointments Taking requests for prescriptions Giving out results Home visit requests Deal with general enquiries and complaints Reception Duties Register new patients and temporary residents Greet and direct patients and visitors Making appointments Handing out prescriptions Ensure outstanding queries are explained and handed over to next shift, as necessary Respond to needs of doctors and nurses during surgery Deal with general enquiries and complaints Filing Pulling Lloyd George envelopes when requested by doctors Prescriptions Dealing with requests for repeat prescriptions Raising prescriptions as per Practice protocols Dealing with queries relating to repeat prescriptions General Input and extract information from Practice computer system Observe health and safety guidelines at all times General housekeeping (e.g. keeping reception and waiting areas tidy) Any other reasonable duties as necessary