An exciting opportunity has arisen for Senior Digital Support Engineer within the Digital Support team based in our Broughton HQ site, Preston.
Having experience of a fast-paced Service Desk environment, you will be part of a team assisting in the provision, maintenance and development of a comprehensive ICT Service Desk under the guidance of the Digital Support Manager in order to support departmental objectives.
You will support the Digital Support Manager by acting as Incident Manager when required to ensure that workload is assigned to the team efficiently and incidents are escalated to other ICT functional teams appropriately.
The successful applicant for this role will oversee the management of our knowledge database and conduct regular reviews and audits to ensure all information is relevant and up to date for both customer facing and internal support and procedures. Along with being an escalation point for the Service Desk and providing support and guidance to Digital Support Engineers and Digital Customer Service colleagues.
Hardware life cycle management is an important function of the service desk and this role will be responsible for end user desktop provision, working closely with key stakeholders and other functional terms within ICT to ensure this is delivered.
The post holder will be required to work with other functional teams regularly, attending NWAS sites over a wide geographical area to resolve incidents and attend meetings using Trust owned pool cars. You will be responsible for producing and reviewing procedures relating to NWAS ICT Systems and for overseeing the maintenance and management of a comprehensive customer facing knowledgebase.
You will need to ensure the propagation of your technical skills and knowledge to all members of the team to build adequate resilience within the ICT Service Desk team.
You will need to be comfortable working under your own initiative, have excellent organisational skills and a flexible approach to work. Excellent verbal and written communication skills are essential for this post together with the ability to work to tight deadlines.
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Please ensure you have read the full Job Description and Person Specification before applying for this role.
This advert closes on Monday 3 Feb 2025