1. Line management of staff performing administrative functions within the service. Responsibility for the standards of work of all A&C staff and ensuring compliance with relevant Departmental and UHB policies. Review performance and sickness levels, conduct personal development review and deal with any grievances/disciplinary issues. 2. Advise the Senior Liaison Manager on the development of the administrative function and interrelationships with the teams. 3. Undertake audits/surveys of the administrative support services. Identify, initiate and implement improvements to administrative functions within AWTTC. Take a strategic view of the effects of service development on administrative staff resources. Advise the Senior Management Team as appropriate. 4. Collate, produce and present statistical information within agreed deadlines using appropriate IT skills for national and local information liaising with senior staff and colleagues. 5. Attend relevant meetings, representing AWTTC and input as appropriate. Communicate progress/outcomes of meetings to senior staff or advise others accordingly. Attend meetings and take accurate notes for distribution. 6. Assist the Senior Liaison Manager in developing and maintaining effective communication within and outside the service. Initiate the development and introduction of measures to improve communication with particular responsibility for administrative staff and functions. 7. Deal with enquiries and potential complaints and ensure their resolution when not achieved by other staff. Advise the Senior Management Team of any necessary or outstanding issues. 8. Assist the Senior Management Team with the delivery of an effective and efficient admin service and contribute to service improvements in line with departmental objectives. 9. Responsible for recruitment and line management of A&C staff. This includes developing the job advertisement, job description and personal specification, short listing and interviewing applicants. 10. Assist with the setting up of starters for the service. 11. Make appropriate arrangements for members of staff to attend meetings, conferences and courses. 12. Responsible for the planning and delivery of in-house training of administrative and clerical staff, and other staff as required, meeting identified training needs, planning delivery within/outside the department. 13. Arrange and lead regular Administration Team meetings, ensuring effective communication in between meetings. Provide ongoing support to A&C staff and represent the Administration Team at senior staff meetings. 14. Assist in the administration of the recruitment of staff. This includes submitting recruitment materials to the Recruitment Department and arranging short listing and interview dates. 15. Purchasing of departmental supplies/office equipment using Oracle. 16. Maintain copies of policies, procedures and processes, monitoring and ensuring compliance. Produce standard operating procedures to support the administrative function. 17. Investigate and provide support to the Senior Liaison Manager on receipt of complaints relating to A&C staff. 18. Complete temporary or off payroll staff returns and submit each month. 19. Oversee the planning of activity and diary programming to help ensure the efficient use of resources. Liaise with colleagues across health boards to maintain effective communication to coordinate the programming across the service and otherwise improve such planning. 20. Provide a comprehensive and efficient secretarial service including: diary management, arrangement of meetings, liaising with other internal and external stakeholders, preparation of routine returns and expenditure claims. 21. Manage enquiries and acquire information, including through thorough investigation with others internal and external to the Health Board. 22. Organising national advisory group meetings and other steering committees/working groups/conferences (either face-to-face, online or hybrid meetings) and preparing formal minutes. 23. Responsible for recording and processing conflicts of interest received from internal and external staff and committee members. 24. Responsible for recording all admin staff sickness absences and arranging cover where necessary, ensuring working hours are met and any time owed to staff is taken in accordance with the needs of the service. 25. Process annual leave requests from A&C staff, ensuring appropriate cover. 26. Assist staff with any Information Technology (IT) problems. Pursue and monitor progress, negotiate with the IT Department where necessary. 27. Responsible for maintaining the departments photocopiers/printers. 28. General office duties including processing of incoming/outgoing mail, photocopying, filing and dealing with telephone enquiries. 29. Ensure there is a safe working environment for admin staff, reporting any difficulties to the Senior Liaison Manager.