To support our expanding business, Magdalene is seeking an experienced Specialist Engineer to join our NOC team on a 24/7 rota in Wokingham - Hybrid (Office and home).
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
The role
This key customer-facing role involves providing professional expertise in managing the strategic network and ensuring seamless service handover. The role also includes project delivery support, issue resolution, and proactive communication with customers and users. If you have strong interpersonal skills, technical proficiency, and enthusiasm, this opportunity could be a great fit for you. Join us and make a difference in our dynamic work environment
Who are we?
Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks in both public and private sectors of the market.Our services include acquisition, design, construct, rigging, first line maintenance, managed services, capital project delivery, complete network outsourcing, smart metering, and satellite solutions.
Key Responsibilities
* Undertake or support rapid restoration of network fault resolution within SLA (and prior to critical Service failure where possible)
* Take an overall pro-active responsibility for the technical support / issues arising within the network environment, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics / impact assessments)
* To investigate network problems identified using pro-active (management) tools - where possible before critical Services are impacted
* Ensure that incidents are escalated according to the Operational Procedures Document as required
* Build and maintain trusted relationships with key customer stakeholders
* Be an active stakeholder of the continuous business improvement programme feeding in all improvement opportunities that may have been identified during your day-to-day role
* Other duties as may be required to ensure operational targets are met
Key competencies / Experience
* Capable of working to 2nd line support level on PDH, SDH & Radio Communications environment
* Understanding of network management and use of Network Management Platform tools.
* Must be PC literate and competent with Word/Excel/Visio/ MS Project.
* Track record of successfully prioritising simultaneous activities within SLA.
* Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment
* Good knowledge of SLAs and reporting
* Experience in working under pressure and to fixed deadlines
* Good problem-solving skills
* Highly numerate and literate, with excellent written and oral communication skills
* Excellent interpersonal skills with the ability to relate to, and work closely with colleagues, clients and suppliers at all levels of the business hierarchy
* Experience of ITSMs desirable, specifically Salesforce
* Knowledge of high voltage substation environment 33kv-400kv or operational telecoms networks
* Recognised technical courses on related technical products and services
* Approved best practise qualifications such as ITIL
* Any Industry Standard SDH, PDH, Telephony or IP Accredited qualifications
About The Company
Why choose us?
We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. Our benefits include:
* 25 days annual leave plus bank holidays
* 4% matched pension scheme
* 2 x salary life assurance
* Access to our staff discount portal
* Health Cash Plan
* Cycle to Work scheme
* Employee assistance programme
* Recruitment referral scheme
* Payroll giving
* Enhanced Family Leave
Inclusiveness
As a member of theDisability Confident Schemewe welcome applications from individuals who consider themselves as having a disability or long-term health condition. Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.
As a gold award holder under theArmed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.
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