Job description
Mercedes-Benz of Taunton have an exciting opportunity to seek a highly motivated and customer focused Workshop Controller.
A little about us
Mercedes-Benz South West are proud to be part of City West Country Limited, a privately owned enterprise with a rich history spanning over three decades in the motor industry. Our Mercedes-Benz business thrives across our 4 dealerships: Exeter, Taunton, Plymouth, and Truro.
As a member of the Mercedes-Benz South West team, you will benefit from the expertise cultivated through years of industry experience and enjoy a host of great benefits while following a structured development path.
About the Role
You will be responsible for connecting with potential customers, understanding their automotive needs, and guiding them through the entire sales process. Building and maintaining strong customer relationships is key, as is staying informed about the latest industry trends and product knowledge.
What can we offer you?
* 25 Days holiday (plus bank holidays)
* Commission scheme
* Car Benefit Scheme (NELS)
* Scottish Widows Pension Scheme
* Employee Assistance Programme
* Life Assurance
* Excellent training and support
* Career progression
* Cycle to work scheme
* Eye care vouchers
* Long Service awards
Salary:
£30,000 per annum (DOE) OTE £37,000
Workshop Controller Responsibilities:
* Prioritise customer requirements throughout the service operation
* Handle ‘front of house’ customer technical/vehicle enquiries and customer road tests
* Manage all ‘back of house’ customer journey
* Ensure every opportunity is met to achieve customer ‘Fix First Visit’
* Supervise the workshop operation in line with company and Mercedes-Benz standards and processes
* Monitor workshop loading, ensuring continuity to maximise productivity
* Allocate the flow of work into the workshop, maximising available resources
* Adhere to company VHC process
* Communicate and support colleagues across all business areas
* Effectively liaise with front of house team and relevant departments across the business
* Deliver customer vehicles on time to a high standard, supporting STM obligations
What's required from you?
* Previous service experience within the Motor industry
* Experience in a customer-focused environment
* Specialist/technical product knowledge
* Good interpersonal and organisational skills
* Admin and IT skills
City West Country Core Behaviours:
Driving Sales: Identifies and initiates opportunities to drive sales and deliver commercial benefits.
Customer Service: Focuses on the needs of customers to improve service and sales.
Planning & Organising: Organises own workload effectively, prioritising to deliver to deadlines.
Analytical Ability & Decision Making: Demonstrates sound judgement in making decisions.
Teamwork & Coaching: Quickly builds rapport and establishes relationships with others.
Motivation: Demonstrates a positive attitude and takes responsibility for their own actions.
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