Cluster Manager (Branches – Barrow and Ulverston) We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with. Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. We’re looking for a Cluster Manager to join our team on a part time job-share basis, working 20 hours per week, looking after our Barrow and Ulverston branches. The Benefits Salary - up to £26,555.70 p.a. (based on part 20 hours per week) Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days. Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development. Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme. Community Day - We offer our people an extra paid day off every year to help local charities and community organisations. The Role As our Cluster Manager (Branches), you’ll reporting to our Area Manager (Branches) and will lead a team of Branch colleagues in pursuit of specific sales and service objectives that deliver exceptional customer experiences and support the required target growth of our retail savings balances and mortgage acquisition business. You’ll also be responsible for performance management, training, development, encouraging the achievement of team objectives and overseeing and monitoring performance of colleagues on a day-to-day basis. Other responsibilities include: Promoting a customer focused culture and coach the team to deliver, through attitude and actions, an exceptional customer experience. Ensuring that The Cumberland customer complaints process is fully understood and followed by all colleagues within your cluster. Managing and driving performance of your Cluster by analysing new business activity, customer service and risk and quality measures. Operating within the budgets for your cluster, raising concerns or shortfalls where necessary, always maintaining effective management control of costs. Recruiting, developing and managing an engaged workforce, committed to achieving revenue growth, sales targets, and service quality. Effectively managing resource within your Cluster, and pro-active support of other Clusters, ensuring the required resource levels are maintained to meet customer demand across all customer facing channels. To understand and be aware of the risk and control environment in the branch network. Keeping your area of the business and people safe through effective control of risks. Supporting and demonstrating a risk management culture in line with our values, acting in a manner that is consistent with the Society’s culture of treating customers fairly. Work alongside your job share colleague in a collaborative manner to achieve common goals. You’ll also be accountable for the Branch Performance in the contribution of new business generation leads for regulated acquisition sales targets and for budgetary control and spend up to agreed levels. About You We’re looking for a strong, experienced manager with passion for building skills and capability across the team. You’ll have proven leadership experience in the financial services industry with a focus on delivering customer value, while also meeting objectives within deadline and to budget. We’re also looking for: Ability to motivate others, challenging colleagues to continually improve and strive to fulfil their potential Well-developed understanding of branch network and operational delivery of this service. High level of understanding and experience of leadership within our branch network. Outstanding communication and interpersonal skills Self-motivation, a positive and an enthusiastic ‘can do ‘attitude’ Excellent planning and organisational skills Show your ability to be flexible and adaptable Willingness to travel frequently to all branches within your cluster Sound financial acumen, able to understand revenue growth, sales targets and overall impact on business activity Proven experience of coaching and developing remote teams to a high performing standard Effective management of resource to meet customer demand Skills, abilities and behaviours: Leadership Building relationships Operational excellence Strategic vision Commercial/Member focus Achievement Driven Risk aware Mutual ethos