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Job Description – Digital Solutions Trainee Engineer
Job Title: Digital Solutions Trainee Engineer
Department: Digital Solutions
Location: Cambridge Head Office (with occasional travel across the UK, Ireland, and internationally)
Reports To: Digital Solutions Team Leader
About ZEISS
ZEISS is a global leader in optics and optoelectronics, driving innovation in healthcare, industrial solutions, and digital technologies. Our Digital Solutions Team provides cutting-edge support and services to ensure our customers receive the best possible experience with our digital solutions.
Job Overview
We are seeking a highly motivated and technically skilled individual to join our Digital Solutions Team as a Trainee Engineer. This role is ideal for someone with a background in IT, engineering, or digital solutions who is passionate about problem-solving and delivering exceptional customer support.
As a Digital Solutions Trainee Engineer, you will provide technical assistance to customers, sales teams, and field engineers, ensuring that issues are resolved efficiently and professionally. You will also assist in pre-sales technical support, software installations, and digital integrations while maintaining strong relationships with internal teams and clients.
Key Responsibilities
Technical Support & Troubleshooting
* Provide remote technical support to customers and internal teams via phone and digital platforms.
* Manage support tickets, ensuring timely resolution and adherence to Service Level Agreements (SLAs).
* Maintain accurate records of support cases using CRM systems.
* Assist engineers with ZEISS Smart Services and digital device integration.
* Support the sales team by providing technical expertise in pre-sales meetings.
* Advise customers on digital solutions and software applications (e.g., FORUM, Cirrus Review).
* Conduct basic software installations and configurations for customers.
Internal Collaboration & Administration
* Work closely with the Integrated Solutions Team on FORUM and HDP projects.
* Assist with administrative tasks within the Digital Solutions Team, including helpdesk management.
* Help maintain the Digital Solutions inbox and prioritize incoming support requests.
Skills & Qualifications
* Degree, diploma, or certification in IT, Computer Science, Software Engineering, Electronics, Biomedical Engineering, or related field.
* Strong problem-solving and troubleshooting skills.
* Excellent communication and customer service abilities.
* Basic knowledge of networking, system configurations, and software installation.
* Ability to manage multiple tasks and work in a fast-paced environment.
* Full Driving Licence
* Experience in technical support, IT helpdesk, or software troubleshooting.
* Understanding of medical imaging software (FORUM, Cirrus Review) or digital integration.
* IT certifications (CompTIA A+, ITIL, Microsoft Certified) are an advantage.
* Willingness to travel occasionally within the UK, Ireland, and internationally.
Training & Development
* Participate in structured training programs (e-learning, virtual, and in-person).
* Opportunities for international training and development (Germany, USA).
Why Join Us?
* Be part of a globally recognized company at the forefront of digital innovation.
* Gain hands-on experience with cutting-edge technology and digital solutions.
* Benefit from ongoing training, mentorship, and career development opportunities.
* Enjoy a collaborative and supportive work environment with international exposure.
If you are an ambitious and technically minded individual looking to grow in a dynamic digital solutions environment, we encourage you to apply!
Seniority level
* Entry level
Employment type
* Contract
Job function
* Customer Service, Information Technology, and Administrative
Industries
* Industrial Machinery Manufacturing, Manufacturing, and Research Services
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