Job summary
An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join our practice team. If you're passionate about making a difference and working in a dynamic, supportive environment, this could be the perfect role for you!
Main duties of the job
The Clinical Performance Coordinator plays a pivotal role in enhancing patient care by developing, implementing, and monitoring clinical services in compliance with national and local directives. The role focuses on improving service efficiency, ensuring high-quality, evidence-based primary care, and optimizing digital tools for the best patient experience.
About us
We are a well-established NHS GP surgery located in Clerkenwell, London EC1, around the corner from London City University and the renowned Exmouth Market, described as "one of central London's most charming spots" by London TimeOut.
Our friendly and dedicated team includes doctors, nurses, pharmacists, administrators, and other healthcare professionals, all working together to care for approximately 17,000 patients. As our patient list continues to grow, we embrace a multidisciplinary approach, fostering innovation and providing high-quality healthcare to our community.
* 6 Partners and 10 Salaried GPs
* GMS practice with a growing list size of approximately 17000
* High QOF and LIS achievement
* Range of services provided, including Minor Surgery clinics.
* Open Monday, Wednesday, and Friday from 0800-1830 and Tuesday and Thursday 0800-2000
* Training practice (undergraduates/ postgraduates)
* Last CQC inspection (Good) 2018
* IT infrastructure: Emis Web, x-on telephony system, Ardens templates and searches, Docman, Philips Speech live dictation, AccuRx, iPlato
* Above average local and national GP survey results
* Family-friendly practice
* Regular team-building activities
* Cycle to work scheme
* Located in a Grade 1 listed building designed by Berthold Lubetkin in 1938-39
* Excellent transport links and parking
Looking forward to hearing from you!
Job description
Job responsibilities
Clinical Performance & Staff Relationship Management
Oversight of all planned care processes, including long-term conditions management, public health programs, and immunisation schedules.
Ensure all clinical staff, including doctors, nurses, ARRS roles, and healthcare assistants, effectively use EMIS clinical templates to record patient outcomes.
Performance management of healthcare assistants to ensure the efficient delivery of planned care, both through appointment scheduling and patient recalls.
Lead on the most cost-effective recall mechanisms, prioritizing digital methods but ensuring telephone and letter options when needed.
Develop and implement strategies to support non-digitally proficient patients, ensuring equitable access to chronic disease management services.
Lead on clinical risk stratification, adopting new tools to guide patients to the best care pathways while prioritizing continuity of care for those who need it most.
Work with the team from South Islington Primary Care Network to ensure delivery of PCN targets.
Digital Tools & IT Responsibilities
Ardens Manager: Ensure effective use of Ardens templates and reporting tools to optimize clinical performance.
Digital Tools for Patient Care: Maximize the use of iPlato, Accurx, Spryt, and eConsult for digital invitations and data collection.
Online Consultation Management: Oversee the use of eConsult to streamline planned care and enhance patient engagement.
EMIS Web: Maintain and develop templates, protocols, and referral forms to improve clinical efficiency.
Access Control & IT Support: Ensure all staff have appropriate access to clinical and operational systems, maintaining an up-to-date access register.
Data Management & Reporting: Regularly perform clinical searches for CQRS, invoicing, and evidencing service performance.
Website & Digital Communications: Ensure practice website, NHS Choices, and other media channels are accurate and up-to-date.
Quality Monitoring & Compliance
Conduct regular audits to ensure accurate clinical coding and high-quality performance monitoring.
Lead on the effective recall process, optimizing scheduling and outreach strategies.
Work with external agencies and networks to maximize practice income and service quality.
Review and update policies, protocols, and procedures in line with national guidelines.
Support the pharmacist team to ensure all safety alerts, including MHRA notifications, are actioned and implemented.
Communication and Team Collaboration
Act as a key liaison between clinical and administrative teams to ensure alignment on clinical performance goals.
Attend and contribute to weekly operational meetings, providing data-driven insights and reports.
Lead or coordinate Friends and Family feedback collection, ensuring patient insights inform service improvements.
Support significant event and clinical complaint investigations, identifying areas for improvement.
Contribute to the induction program for new staff to ensure consistency in performance expectations.
Person Specification
Qualifications
Essential
* NVQ level 2, BTEC first diploma and certificate, O Level grade A, B or C or equivalent or Level 2 qualification
* Sound knowledge of Windows and MS Office
* IT literate (CLAIT or equivalent qualification)
* Good verbal and written communication skills
* Problem solving skills
Desirable
* Previous primary care experience
* Previous NHS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Clerkenwell Medical Practice
Address
Finsbury Health Centre
Pine Street
London
EC1R 0LP
Employer's website #J-18808-Ljbffr