Our headquarters in Sacramento contains the core functions that support our mission to deliver financial solutions with value, convenience and exceptional service to our members.
TITLE: ENTERPRISE SAFETY PROGRAM MANAGER STATUS: EXEMPT REPORTS TO: DIRECTOR - FACILITIES AND CORPORATE SERVICES DEPARTMENT: CORPORATE SERVICES JOB CODE: 11657
PAY RANGE: $89,600.00 - $100,000.00 ANNUALLY
GENERAL DESCRIPTION:
Direct and manage the corporate safety program in support of safety activities necessary to protect the employees and assets of the credit union. Communicates and interacts with members, law enforcement, community officials and branch/department personnel to provide assistance ensuring compliance to regulations, standards and procedures.
TASKS, DUTIES, FUNCTIONS:
1. Develop and facilitate ongoing safety and de-escalation training and education for all employees of the credit union, with a focus on mental health awareness.
2. Responsible for the administration of all aspects of physical and psychological safety necessary to protect the employees and assets of the credit union and minimize threats. Administer, manage, and maintain the physical and psychological safety program; administer corporate safety policies and procedures including employee and member safety issues.
3. Provide training and awareness for branch and headquarters personnel regarding proper procedures relevant to de-escalation, including travel to branches statewide for such training.
4. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance appropriate to the position.
5. Foster a positive and engaging work environment with safety as a top priority by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values.
6. Review, analyze and take appropriate action on all procedural recommendations for safety, efficiency, and soundness.
7. Identify, investigate, and respond to member issues and concerns.
8. Review, recommend and negotiate vendor contracts.
9. Assess branch and Operations center adherence to corporate safety programs and procedures, assisting all areas in attaining these goals on a consistent and timely basis.
10. Manage safety-related vendors including selection, contract negotiation, placement, and billing reconciliation.
11. Provide additional safety training and awareness for branches, including training around site safety inspections.
12. Serve as leader of Golden 1’s Safety Team, performing all duties required by management.
13. Conduct interviews and investigations relevant to safety issues. Engage in community-led organizations such as Property and Business Improvement Districts to partner in providing a safe environment.
14. Lead or participate in cross-functional, enterprise-wide projects that directly or indirectly impact the safety posture of the Credit Union.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
1. Effective oral and written communication skills required to interpret, resolve, and document safety and related issues, train and evaluate Safety Officers, and perform other related tasks.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.
3. Capacity to manage stressful situations, problem solve quickly and reach appropriate security emergencies.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
INTERNAL: All levels of staff.
EXTERNAL: Vendors, suppliers, members, local law enforcement and government agencies.
QUALIFICATIONS:
1. EDUCATION: Bachelor of Science in social work, mental health counseling, Psychology, criminal justice or a related field or equivalent work experience.
2. EXPERIENCE: Seven years or more of progressively responsible experience overseeing a safety program with a strong focus on mental health and de-escalation techniques within a financial institution. Knowledge of institution operations, policies, and procedures. Security experience preferred. Physical/Corporate Security/Safety, Executive Protection, or related experience required.
3. KNOWLEDGE / SKILLS: Strong oral and written communication skills, leadership skills, knowledge of automated database programs, financial calculators, personal computer and related software, electronic banking equipment, and member relations skills. Proven ability to successfully lead cross-functional, enterprise-wide projects. Enthusiasm and interest in safety, security, loss/fraud prevention, and related services; strong sense of ethics and professionalism; ability to prepare clear and concise written documents.
PHYSICAL REQUIREMENTS:
1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
5. Occasionally long work hours may be required to accomplish tasks.
6. Occasionally required to change work schedule to alternate shifts to cover staff shortages and/or high-volume periods.
LICENSES / CERTIFICATIONS:
Possession of a valid California driver’s license is required.
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.
REV. 9/10/2024
We appreciate your interest in joining the Golden 1 team! If you are selected to participate in the interview process we will contact you.
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