We are currently recruiting for AO’s for our client based in Ballykelly. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 4th Nov
Rate of pay: £12.59
Duration: 51 weeks
Hours of work : Full time 37 Hours per week
The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.
No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.
Key Responsibilities:
• Answer calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
• Work collaboratively towards delivering and promoting resilience and ability to work in a pressurised telephony environment
• Excellent verbal and written communication skills
• Ability to build rapport with colleagues and customers
• Ability to work within and contribute to a team environment
• Ability to work accurately within set deadlines and to achieve targets
• Basic IT skills with an aptitude for learning new systems
• Organised with good time management skills
Essential Criteria applicants must have:
* five GCSE/GCE passes (at A, B or C) with Maths and English
* Proof will be required at the first stage of registration. Without this we cannot take your application forward.
( Proof of certs required )
* Excellent IT skills, including use of Microsoft Word and Excel.
* Excellent communication skills.
* Proven ability to use own initiative.
Please send your CV via the link or to