HYBRID 60% office based, 40% remote working.
Hourly rate: £12.84
Contract: Temporary, 6 months with possibility of extension.
Working Days: Monday to Friday
Working Hours: 37 hours
Start Time: 8:45 am
End Time: 17:09 pm
Brook Street in partnership with the Home Office has a fantastic opportunity to join their Customer services - Visa, Status and Information Services department as a AO Resolution Centre Agent.
AO Resolution Centre Agents are telephony staff responsible for handling calls in relation to EU Settlement Scheme and Future Borders and Immigration applications. They will deal with general customers of varying nationalities requiring advice on how to apply, application updates (EUSS and FBIS), digital status enquiries and rights to work and rent.
Key Responsibilities:
* Answering phone calls in a polite and professional manner.
* Providing a complete and informed response on first contact to all customers.
* Reviewing customer information, including information provided as part of their application; assessing any further actions they may need to take and advising customers appropriately.
* Accurately inputting all necessary information on internal IT systems within required timelines so that customer contact is recorded; routing calls appropriately based on the information you receive.
* Taking responsibility for your own development needs, proactively maintaining and building your knowledge of relevant subjects following training.
* Committing to continuous improvement with willingness to take responsibility for identifying and/or implementing improvements.
Training:
No holidays during the 2 week training period. Full time training for 2 weeks.
You must hold a valid passport and must have lived in the UK for longer than 5 years. This role requires security clearance that will be processed for you, if successful.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. We are committed to engaging with you.
Please note: If you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
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