As the Business Support Administrator, you will be part of a dedicated team of subject matter experts who support business users to meet the weekly compliance requirement for time submission. This team addresses user questions, drives desired behaviours and fixes technical faults. The Business Support Administrator will provide first line customer support to business users and administrative support to the broader technical team, primarily through triaging requests, resolving basic enquiries and maintaining databases. You must be confident to work independently at times, whilst connecting into a broader team.
Requirements
What You'll Do:
Business Support
* Drive desired behaviours for timesheet submission in line with the company compliance policy, e.g., timely and accurate submission.
* Act as, first point of contact for timesheet submission enquiries - resolving basic enquiries within 24 hours or less.
* Provide guidance and training to users on how to use the time entry portal.
* Refer complex training requests and questions to relevant subject matter experts or operational teams - follow through to ensure delivery.
* Review and monitor timesheets in draft stage, encouraging users to submit draft timesheets and providing insight to your own team on submission rates.
Collaboration & Triage
* Manage a dedicated mailbox and process for organising and responding to enquiries from business users.
* Work in collaboration with subject matter experts including, operational teams, financial systems analysts and technology teams.
* Triage complex enquiries/system fixes to subject matter experts for their attention - following through to completion.
Data Management
* Maintain a central database of user issue error tickets relating to time submission.
* Take minutes and actions on behalf of the subject matter experts at weekly stand-ups.
* Maintain records for any colleagues significantly impacted by a system failure.
* Prepare bi-weekly leadership memo - collating data supplied by subject matter experts.
Who You Are:
* Prior administrative experience, ideally in a consultancy firm.
* Prior experience in customer service, ideally a help desk environment.
* Excellent verbal and written communication skills.
* Good customer service and problem-solving skills.
* Prior experience of using internal enterprise systems - Microsoft 365 platforms would be advantageous.
* Degree or professional qualifications desirable or similar workplace experience.
* Strong IT skills including Microsoft Outlook, Word, Power Point and Excel; Visio & SharePoint would be advantageous.
* Strong communication skills with the ability to establish effective and strong working relationships with internal and external contacts.
* Good organisational and prioritising skills.
* Ability to quickly assimilate & understand information and recognise what action is required.
* An ability to identify problems, understand the complete impact of them and see challenges through to a conclusion.
* Accurate with eye for detail.
Benefits
* Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
* We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
* Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
* As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
* Industries
* Business Consulting and Services
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