Our Client is the leasing and life-cycle asset management services business unit of our clients business, offering a full range of financial services solutions. Our Client ranks among the largest IT financial services organisations in the world. We make it easy and economical for clients to deploy world-class technology in ways that meet their business needs, and help them manage the risk of dealing with older or surplus IT equipment. This is a fast-growing, flexible business supported by an employee community of over 1,100 highly-skilled professionals doing business in more than 40 countries worldwide.
This position is part of the clients Asset Management team. It is chartered to maximise value of off-lease equipment, facilitate the lease or sale of new equipment by removing customer's existing equipment, and drive additional shareholder value through its various services including the re-marketing of pre-owned certified HP product into the secondary market and Trade-In promotions.
Position Summary/Scope
Works with all customers and logistics service providers to ensure shipments are picked-up and packaged from our customer locations and delivered accurately and timely to the end destination. Provide world class customer service and logistical solutions.
Responsibilities:
* Order management - Schedule and track shipments from origin to destination
* Update system with correct shipment details
* Issue management - work with carriers and customer to resolve shipment issues
* Freight claim management
* Cost management - Receive final shipment costs from carrier and ensure accuracy
* Invoice management - Ensure customers are invoiced timely
* Customs documentation
* Receive asset checks from vendors and upload into system then file into D365
* Deal with any asset check with errors that can't be uploaded following the agreed process steps to resolution
* Creation of master truck invoices based on vendor loading list
* Update the AUS report every Monday and Wednesday for AUS management meetings
* Review BI report each morning and push vendors for delay reasons
* Receive and set up monthly file for all customs documents
* Build knowledge of the returns logistics process by engaging with the team
Knowledge/Skills/Experience Required
* Strong customer service skills, prefer logistics/transportation experience
* Excellent PC skills with experience on Microsoft Office/Outlook
* Excellent telephone manner
* Strong problem-solving ability
* Relationship builder
Manpower UK is acting as an Employment Business in relation to this vacancy.
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