Customer Services Advisor
Barnsley
£15/hr
Start date: ASAP
Office based: 36/hrs a week
Hatched Recruitment is working closely with the local authorities and we are looking for a Customer Service Advisor in the Barnsley area.
Government has recently announced that Winter Fuel Allowance will be paid only to those eligible for certain means tested benefits, including Pension Credit from Winter 2024.
Pension Credit is under claimed in Barnsley and Barnsley Council is undertaking an initiative between October 2024 and March 2025 to encourage and support local people to make a claim.
The role will include:
* Hosting drop in sessions at locations across Barnsley, and will be expected to undertake personal travel to each location.
* Proactively engaging with members of the public
* Using IT software to check eligibility
* Giving general advice about how to complete and submit a Pension Credit claim
* Completing Pension Credit forms
* Managing bookings for Benefit Advisors
* Supporting the wider team with activities relating to the Pension Credit initiative
* Full training will be provided.
Responsibilities
1. Respond to customer enquiries (some of which may be upsetting) received through multiple access channels including, telephon...