Join Our Team at Digital Space – Technical Support Advisor Wanted!
We’re on the lookout for a self-motivated, customer-focused individual with the drive and aptitude to learn and grow.
As a Technical Support Advisor, you’ll play a key role in delivering outstanding support and technical assistance, while building strong, lasting relationships with our customers.
This role is based in our purpose-built Network Operations Centre and Data Centre at our Newark office. You’ll be working between 8:00am and 6:00pm, 7.5 hours per day.
Experience, Knowledge and Skills
1. Experience within a Network Operational Centre, IT, or ISP support environment.
2. Knowledge in monitoring tools and protocols (ICMP, SNMP).
3. Experience and understanding of supporting Firewall technologies.
4. Network or unified communications diagnostic skills.
5. Basic understanding of Network Monitoring Concepts and management tools.
6. Basic knowledge of the OSI Model, switching and routing technologies.
7. Able to assess faults, prioritise, respond, and escalate accordingly and collate and interpret data from various sources.
If you’re ready to take the next step in your tech career with a team that values passion and people—we’d love to hear from you.
Apply now and be part of something exciting at Digital Space.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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