Black Country Healthcare NHS Foundation Trust
Apply for our New Clinical Care Navigator Manager role, shaping the future of community mental health care in the Black Country.
Are you passionate about improving patient pathways for mental health support that best suit their needs? Are you excited about the prospect of embedding newly transformed services? Do you have the drive to make a positive impact on the lives of the people who use our services? Do you have the skills to bring people along and support a positive shift in culture? If the answer is yes, you could be the perfect fit for this truly transformational role.
We are modernising the way that community mental health care is delivered in Wolverhampton. This truly transformational role will sit within the Primary Care Mental Health service, linking both community mental health teams and primary care mental health teams.
Main duties of the job
The Clinical Care Navigation Manager's responsibility lies in supporting clinical teams to optimise the assessment of patients' care needs by assisting the management of the patient effectively throughout triage. They will be pivotal in efficiently guiding patients seamlessly through the triage, assessments, and treatment process within the expected timelines, ensuring that every referral receives a fitting and system-supported outcome tailored to their needs.
This role involves close collaboration with Urgent Care colleagues, PCN leads, GPs, VCSE sector, and Local Authorities. Improving patient referral management involves streamlining the referral process, navigating comprehensive pathways, and coordinating with relevant clinical and non-clinical services, both internally and externally. Clinical and risk assessment skills will play a crucial role in ensuring optimal patient outcomes throughout the referral management journey. The Clinical Care Navigation Manager will be expected to contribute a clinical opinion, based on their clinical skills and knowledge, as part of the multi-disciplinary team to support a timely and effective outcome of patients' referrals received.
About us
Joining our team as the Clinical Care Navigation Manager means taking charge of the referral management process within BCHFT with a dynamic approach. This role will balance the influx of referrals into BCHFT while ensuring seamless triage, assessments, and treatment journeys within the expected timeframes. This extends to supporting services across localities should demand surpass capacity within a specific area. The role will include proactively reaching out to underrepresented communities, ensuring that pathways throughout the local region and wider trust are not just utilised but also adequately resourced.
Job responsibilities
* Utilise clinical experience to support a safe patient referral pathway by ensuring the appropriate pathway is sought depending on the patients' presenting needs, legal status, risk, complexity, gender, age, and vulnerability.
* Actively manage referral management capacity within BCHFT ensuring timely triage and assessment and clinically appropriate care plan development.
* Lead in the process of managing patient flow, coordinating their journey through each referral pathway ensuring involvement of Medical, nursing, and administrative staff.
* Work closely with clinicians and team managers to ensure that patients only remain on the waiting list for assessment for the necessary period required to assess and confirm care plans for their mental needs, keeping waiting times to a minimum.
* Utilise advanced communication skills when dealing with highly charged and complex situations, communicating sensitively and empathetically to diffuse situations of conflict when tensions arise around clinical priorities.
* Attend and contribute to relevant meetings within the Directorate, ensuring positive engagement of all members of staff with the problems associated with capacity management.
* Lead on the development of appropriate audits in relation to referral management and the development of action plans in light of findings.
* Complete and document clinical triage, assessments, and associated paperwork to support the referral support & management process when necessary.
* Work directly with Responsible Clinicians and GPs, senior team management/Clinical Leads, and Senior Managers, ensuring that the decision-making process is effective and that remedial action is proposed to the senior team where necessary.
* Advise on the optimal use and cost-effective management of triage & Assessment Services/resources for patients in accordance with BCHFT financial plans and business priorities.
* Cover all Mental Health routine referrals into the Trust and work in accordance with the referral management guidance and E-referral System Criteria within the BCHFT Referral Support HUB Policy.
* Provide training on referral management initiatives or changes to pathways and practice to Responsible Clinicians, GPs and their team, Care Coordinators, Team Managers, and senior management.
Person Specification
Qualifications, Skills
* Qualifications
* Skills
* Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Black Country Healthcare NHS Foundation Trust
#J-18808-Ljbffr