Duration: 5 months
Pay rate: £11.44 p/h
Working hours: Monday – Friday – 8 hrs p/d (rotational basis from 08:00 to 20:00hrs)
Location: Bootle, Liverpool – hybrid working
Our client is a leading energy provider that require a Helpdesk Administrator to join their team based in Bootle, Liverpool.
Within this role, you will be responsible for the provision of day-to-day support of technical contact from meter technicians (e.g. faulty / lost / damaged equipment, polling and configuration of meters, smart meter scheming issues, etc.) and for related back-office activity (e.g. remote updates to smart meters, managing task lists, etc.).
You will work on a variety of administrative tasks as required to support the day-to-day operations and to provide excellent customer service, to both internal and external customers.
Responsibilities:
Act as a focal point for key internal / external stakeholders, providing responses to their queries, directing / escalating these to the technical support team leader when needed.
Ensure key tasks from management are completed against agreed timescales and escalate as appropriate.
Assist in the integration of new processes and initiatives and deliver continual improvement
Maintain and update records / reports and identify any risks or faults (e.g. during systems outages) and follow up / escalate where required
Repair technician’s mobile phones and HHUs and work with IT for other data fixes.
Technical co...