Join Us as a Business Retention Consultant - Be the Hero of the Small Business World!
Are you ready to make a real impact? As a Business Retention Consultant, you'll be the trusted partner for B2B customers, building authentic connections with business owners and decision-makers. Through open, honest conversations, you'll uncover their needs and provide tailored solutions that help their businesses thrive while saving time and money.
Your Mission:
* Champion Customer Relationships: Proactively engage with B2B customers to renew existing products and cross-sell additional services.
* Master Negotiator: Handle multi-product, pricing, and contract negotiations with professionalism and confidence.
* Business Advisor: Adapt to different industries, becoming the expert they trust for solutions.
* Detail-Oriented Pro: Spot the small details that make a big difference, showing customers you truly care about their success.
* Team Player: Collaborate with colleagues to deliver outstanding service and solutions to B2B customers.
What Winning Looks Like:
1. Consistently exceeding monthly productivity and performance targets.
2. Delivering impeccable service that aligns with our values, quality standards, and behaviours.
3. Earning glowing customer satisfaction feedback.
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