Customer Success Executive - London, Tower Hill/Docklands
* £40,000 - £45,000 per year
* Excellent benefits
* Travel allowance
* Bonus scheme
* Pension
* Health insurance
Join Our Team as a Customer Success Executive!
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where you can make a real impact? Our client, a data centre provider known for its secure, resilient, and carrier-neutral data centre solutions, is looking for a dedicated Customer Success Executive to join their team in London.
Job Overview:
As a Customer Success Executive, you will play a pivotal role in supporting our Customer Success Team. You will help manage customer accounts, address inquiries, and ensure seamless service delivery, all while contributing to a positive customer experience.
The role of Customer Success Executive:
* Manage a small portfolio of customer accounts, excluding the finance vertical
* Provide cover for Customer Success Managers during their absence on key accounts
* Collate operational data and produce monthly customer service reports
* Offer exceptional administrative support to the Customer Success Team
* Maintain accurate records of customer interactions
* Respond promptly and professionally to customer inquiries via phone, email, or other communication channels
* Regularly audit customer service standards to ensure excellence in service delivery
* Coordinate with various departments to resolve client issues swiftly and professionally
* Participate in team meetings and contribute innovative ideas to enhance customer satisfaction
* Monitor customer issues and complaints to identify patterns and proactively address recurring problems
* Attend customer and industry networking events, both on-site and off-site
* Engage in internal projects that require input from the Customer Success Team
The ideal Customer Success Executive:
* Previous service experience in a customer-facing role
* Knowledge of the Data Centre industry is a plus
* Strong interpersonal skills and a customer-first mindset
* Proficiency in reporting and data analysis
* Strong administrative skills, with the ability to organise and maintain relevant information effectively
* Self-motivated and able to thrive in a business-critical service delivery environment.
* Proficient in Microsoft Word, Excel, and Outlook
* Excellent communication skills, capable of engaging with customers and internal stakeholders at all levels
* Collaborative approach to problem-solving and teamwork
* A structured and methodical approach to addressing challenges