Job summary This role provides direct administrative support to our in-patient care and home treatment teams, the successful candidate will work closely with the teams providing up to date information for wards managers, updating performance boards, co-ordinating information, typing, monitoring patient surveys as well as keeping these very busy wards/teams running smoothly. Provides a flexible resource to support teams in the provision of services to include organisation of work for self and may have front line contact with service users, carers, the general public or other external stakeholders and internal colleagues. You will support one or more team(s). The focus of these posts may be on a variety of tasks including volume typing mainly from digital dictation, data inputting, copying, filing, ordering of supplies, checking and coding of invoices and reception duties. What is High Cost Area Allowance? The High-Cost Area (HCA) allowance, also referred to as London Weighting is a payment made to employees who work in London and the surrounding areas. As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month. 5% of basic salary, subject to a minimum payment of £1,258 per year and a maximum payment of £2,121 per year (the agreed annual amount will be divided into 12 equal amounts and paid monthly) Main duties of the job Responds to requests and provides information to external and internal queries from staff, patients and other departments including signposting to appropriate service or individual. Providing telephone support for the Hospital. May participate in collation of feedback in relation to service user experience of our services. Uses electronic communication systems eg email in accordance with Trust policy. Will be responsible for the scheduling of appointments, including Care Programme Approach, Professionals' and Best Interest Meetings. Inputting of information for report writing and updating of records and databases, including regular auditing. Formatting of spread sheets using basic Excel skills. Able to type correspondence from digital and handwritten notes. Use of general office equipment eg photocopier, fax, shredder, laminator, scanners, printers etc. Distribution of information, in both soft and hard copy. Supports the Admin Team, Management and Wards in any and all tasks. About us Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life. We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county. The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles. You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones. The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service. Here are some clips of our KMPT staff, speaking about their role and why they enjoy working for us. Working at KMPT (youtube.com) Dartford site tour (youtube.com) Date posted 06 February 2025 Pay scheme Agenda for change Band Band 2 Salary £24,873 a year per annum pro rata (inclusive of high cost area supplement) Contract Permanent Working pattern Part-time Reference number 380-AC0671 Job locations Little Brook Hospital Dartford DA2 6PB Job description Job responsibilities Expected to advise patients, carers and visitors as the first point of contact in order to direct their enquiries to the relevant department. Responsible for maintaining stock of office supplies, through escalation to senior administrative staff. Responsible for the day-to-day running of ward and reception administrative and duties. Ensure filing is kept accurate and up-to-date. Ensuring documentation is uploaded to the patients electronic files. General upkeep of the reception office and reception displays, as well as the reception office. Ensuring the booking of interpreters as and when required. Please refer to the attached job description for full details and the main responsibilities of the role. Job description Job responsibilities Expected to advise patients, carers and visitors as the first point of contact in order to direct their enquiries to the relevant department. Responsible for maintaining stock of office supplies, through escalation to senior administrative staff. Responsible for the day-to-day running of ward and reception administrative and duties. Ensure filing is kept accurate and up-to-date. Ensuring documentation is uploaded to the patients electronic files. General upkeep of the reception office and reception displays, as well as the reception office. Ensuring the booking of interpreters as and when required. Please refer to the attached job description for full details and the main responsibilities of the role. Person Specification Qualifications Essential Minimum GCSE or equivalent grade C in Maths, English and IT Desirable Experience with Microsoft Office Packages Experience in form/ report design Experience Essential Experience in call handling Diary Management skills Filing - Electronic and Manual Displays evidence of keeping to deadlines Administrative experience in the last 3 years Desirable Healthcare Administrative Experience in the past 2 years Experience in minute taking Customer Service Essential Experience in Office Other experience Desirable Complaints handling Handling difficult conversations and situations Person Specification Qualifications Essential Minimum GCSE or equivalent grade C in Maths, English and IT Desirable Experience with Microsoft Office Packages Experience in form/ report design Experience Essential Experience in call handling Diary Management skills Filing - Electronic and Manual Displays evidence of keeping to deadlines Administrative experience in the last 3 years Desirable Healthcare Administrative Experience in the past 2 years Experience in minute taking Customer Service Essential Experience in Office Other experience Desirable Complaints handling Handling difficult conversations and situations Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Kent & Medway NHS & Social Care Partnership Trust Address Little Brook Hospital Dartford DA2 6PB Employer's website https://www.kmpt.nhs.uk (Opens in a new tab)