Job Description
To apply, please click the apply button and continue to our careers website to complete our online application form:
Salary:£38,626- £40,476
Hours per week:37 hours
Interview date:Week commencing Monday 7th April 2025
Housing - Empowering Housing Solutions for All in Wiltshire
We?are looking for?a Housing Customer Experience Manager to?develop?and?improve?the way we?interact?with our tenants across Wiltshire.
With over 5,300 homes and a £28m rental turnover, our Housing Management Service plays a crucial role in ensuring tenant satisfaction. This role is key to improving our customer experience, overseeing all resident interactions, and finding new ways to enhance engagement. Youll lead a dedicated Resident Engagement Team, test service performance through mystery shopper exercises and use real feedback to drive meaningful change.
We?are seeking a?proactive, empathetic, and?solution-focused?individual?who will?work?with our?teams?in?improving?resident communications,?handling?resident?feedback,?while?ensuring?compliance with the Regulator of Social Housing's Consumer Standards.?The?job?will?have?an?impact?on outcomes for?the?well-being?of?tenants and the?services?reputation.
In return, you?will?have?the op...