An Exciting Opportunity has arisen at Planet Ice Coventry
If you are a hard-working, enthusiastic and driven individual with a passion for sports and leisure, then you will find a great opportunity with Planet Ice to develop your career. We are looking for an ambitious individual, who must have excellent communication and organisational skills and the ability to problem solve effectively under pressure, ensuring the highest level of quality customer service is always being delivered.
You will place great importance on customer care, facility standards and will contribute to financial and strategic targets.
You will work as part of a team managing the site on a day-to-day basis and reporting directly to Group Head of Food and Beverage working on a variety of projects to develop the Food and Beverage offering.
We employ people who are passionate about our values and want to share our vision to provide our customers with the best experience, being served by approachable and friendly staff; however, we encourage a positive work/life balance.
EDUCATION AND EXPERIENCE:
1. 2 years of supervisory or management experience.
2. 1 year of Catering and Hospitality experience.
THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING:
* Strong management skills in order to lead and motivate an existing and established, hardworking team to develop ideas.
* Strong knowledge of food and beverage.
* Ability to coach team members in learning the same skills.
* Excellent communication, interpersonal and management skills.
* Commercial awareness and understanding of how decisions impact the business financially.
* Excellent track record of maximising sales and surpassing targets.
* Ability to organise multiple projects; manage and prioritise multiple tasks and meet deadlines.
* Analysis and decision-making skills.
* Organisational skills, attention to detail and ability to deliver high standards.
* Ability to run with a pro-active and ambitious attitude.
* Ability to multi-task, work under pressure and prioritise needs.
* Proven time management and negotiation skills.
DUTIES AND RESPONSIBILITIES INCLUDE:
* Identifying additional sales and marketing opportunities.
* Ensuring customer service excellence is consistently delivered, and revenues and profitability are maximised.
* Assisting with recruiting, leading, managing, training, coaching and developing the team.
* Identifying staff learning needs and assisting with development.
* Keeping up to date with industry trends and competition, to ensure Planet Ice meets all demands.
* Assisting with formulating and establishing operating procedures and goals.
* Proactive in suggesting and debating alternative methods and procedures in solving concerns and assuring that we exceed the expectations and satisfaction of our guests.
* Ensuring all activities are carried out in full compliance with the company’s operating standards and cleaning procedures and in accordance with all legal, health and safety requirements.
Job Types: Permanent, Full-time
Salary: Up to £12 p/h depending on experience.
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