Job summary At LSCFT we are passionate about providing high quality patient centred care. We are currently recruiting a forward thinking, reliable and enthusiastic Administration team member to join our busy administration team based at The Shorelands, Fylde Coast. As a vital team member you will provide excellent administration and communication skills and work flexibly in response to the service needs. You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities. This is a very varied role and would suit someone who is highly motivated and capable of working on their own initiative, with a medium level of supervision. Working Pattern: Full Time Hours/Sessions per week: 37.5 Hours Main duties of the job This is an exciting opportunity for a committed individual to join the Administrative Team and assist in the smooth running of the service.This will include: Provide a range of secretarial duties to the team or department Attend departmental meetings on a regular basis Ensure data is inputted accurately and timely and proactively Be the first point of contact for the team or department. Greeting visitors, answering telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response. Respond to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff Provide day to day support to clinical teams and colleagues Work collaboratively with the appropriate management teams and other departments and ensure that all cases are dealt with in a timely manner Typing appointments/discharge letters The successful candidate will have a good all round administration skills/experience and knowledge of customer service. You will be required to work flexibly in response to the needs of the networks administration service, providing cover to various sites as directed by their administration line manager to ensure continuity of a quality service provision. The Fylde coast admin team will provide you with a fantastic, friendly and supportive working environment. About us Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. For more information please visit our website via Lancashire & South Cumbria NHS FT Date posted 01 April 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year subject to confirmation Contract Permanent Working pattern Full-time Reference number 351-FYL601-CS Job locations The Shorelands 292 Central Drive Blackpool FY1 5JW Job description Job responsibilities Be the first point of contact for the department. Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response. Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff. Receive, allocate and despatch departmental mail (internal and external). Provide an administrative service to include typing of routine information such as reports and other correspondence on behalf of the team, ensuring a high standard in accordance with Trust standards. Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service. Demonstrate the role to new or less experienced staff. Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role. For further details / informal visits contact: Job description Job responsibilities Be the first point of contact for the department. Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response. Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff. Receive, allocate and despatch departmental mail (internal and external). Provide an administrative service to include typing of routine information such as reports and other correspondence on behalf of the team, ensuring a high standard in accordance with Trust standards. Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service. Demonstrate the role to new or less experienced staff. Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role. For further details / informal visits contact: Person Specification Education/Qualifications Essential Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience Knowledge Essential Working with databases Working with Microsoft Office applications Desirable Working with NHS data systems such as iPM, eCPA Experience Essential Working in an office environment Working with members of the public Desirable Working in the NHS Working in a customer services environment Skills and abilities Essential Good grammar and numeracy skills Good organisational skills Data input and retrieval Personal Essential Excellent telephone manner Treats people with courtesy and respect at all times Other Essential Ability to work flexibly and comply with all requirements of post Willingness to travel around the organisational footprint Person Specification Education/Qualifications Essential Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience Knowledge Essential Working with databases Working with Microsoft Office applications Desirable Working with NHS data systems such as iPM, eCPA Experience Essential Working in an office environment Working with members of the public Desirable Working in the NHS Working in a customer services environment Skills and abilities Essential Good grammar and numeracy skills Good organisational skills Data input and retrieval Personal Essential Excellent telephone manner Treats people with courtesy and respect at all times Other Essential Ability to work flexibly and comply with all requirements of post Willingness to travel around the organisational footprint Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Lancashire & South Cumbria NHS Foundation Trust Address The Shorelands 292 Central Drive Blackpool FY1 5JW Employer's website https://www.lscft.nhs.uk/ (Opens in a new tab)